Job Description:

We are seeking a MH Loan Specialist for the Direct Loan Origination Department.

The MH Loan Specialist provides accurate, clear, and timely information about manufactured housing loans to potential and current members. The role must maintain a positive, helpful, and professional demeanor to ensure a great customer experience, even when dealing with difficult situations.

The MHLS is accountable for processing consumer leads in the CRM system and must be knowledgeable about the specifics of manufactured housing loans, including eligibility requirements, loan terms, down payment options, rates, and any special considerations such as home-only loans or land-home loans.

If you have customer service experience, you should apply right away!

Highlights:

• Process consumer leads and applications by communicating via phone, email, mail, fax, or text


• Perform program availability prior to application completion (primarily through the portal), and subsequent follow-up with unapproved consumers


• Apply learning in daily routines to increase skill sets and broaden perspectives

Experience:

    Preferred

• One year customer service

Education:

    Required

• High school diploma or equivalent

Licenses & Certifications:

    Required

• Registration as Mortgage Loan Originator (MLO) with National Mortgage Licensing System and Registry

    Preferred

• NMLS registered

Skills & Knowledge:

    Required

• Ability to work with minimal supervision


• Strong communication skills, oral and written


• Independently motivated


• Computer skills to include Microsoft Office Suite,


• Sound judgment and strong decision-making skills


• Ability to manage multiple priorities


• Customer service focused


• Strong organizational skills

    Preferred

• Ability to speak Spanish

 

Schedule: Monday-Friday, 8:30 am-5:30 pm

Salary Range:  $21.00/hour to $22.76/hour

Flexibility:  In office, on site; not remote or hybrid

Level of Work: 1C

Credit Human provides employees with many benefits from insurance coverage to college tuition reimbursement.

To get to know Credit Human and learn more about our benefits, visit our careers page at www.credithuman.com/careers.

 

Credit Human conducts employment background checks that may be used for decisions related to employment with Credit Human. Standard background checks performed on final candidates include NCUA Administrative and Prohibited Orders, ChexSystems, past employment verification, criminal history checks on convictions, and outstanding arrest warrants within the past seven years. Degree verifications are conducted if listed on the employment application. Additional background checks relevant to the role may include a motor vehicle registration check, credit check, and/or fingerprint card. Applicants must be currently authorized to work in the United States on a full-time basis.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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