BCforward is currently seeking a highly motivated Benefit Payment Services CSR for an opportunity in Newark, DE 19713!
Job Details:
Job Title: Benefit Payment Services - CSR
Location: Newark, DE 19713
Job Type: Contract
Duration: 5 months and Possible extension
Anticipated Start Date: Asap
Job Description:
Benefit Payment Services (BPS) assists retirees with questions regarding their pension payments. We are looking for enthusiastic individuals who possess a commitment to superior customer service to join our team of call center professionals.
Duties include:
Receiving inbound calls
Understanding call requests, problem solving as needed, and routing if required per client profile
Assisting retirees with questions about their pension payments, tax forms, withholdings, etc.
Sending forms via mail, fax, and email to participants
Qualifications
Previous call center experience a plus but not required
College degree required
Demonstrated proficiency in Word, Excel, internet, and email.
Highly motivated, self-starter who can complete functions with little supervision
Strong organization/time management skills &ability to prioritize
Ability to function well in a high-volume environment & multitask
Adapts well to change and is a team player- ability to achieve both individual and group goals
Must have excellent communication skills & telephone etiquette with customer service focus
Excellent attendance record required
Must be willing to work overtime when necessary
Interested candidates please send resume in Word format Please reference job code 231573 when responding to this ad.
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