The Solution Engineer (SE) works closely with product management, system engineering, and technical sales teams to understand customer needs and design, implement, and demonstrate solutions that solve specific business challenges. The role combines technical expertise with strong communication skills to deliver tailored solutions that meet both the technical and business requirements of clients.
This position will be based onsite at Vertiv's Delaware, OH location.
Responsibilities:
Pre-Sales Support:
Collaborate with the Product management team to understand client requirements, business objectives, and technical specifications.
Conduct product demonstrations, presentations, and proof-of-concept (POC) to showcase the product or solution's capabilities.
Identify and address technical concerns or objections from potential clients.
Solution Design and Customization:
Work with clients to design tailored solutions that meet their unique business and technical needs.
Recommend appropriate products, configurations, and integrations based on the client's current infrastructure and future needs.
Ensure solutions are scalable, secure, and optimized for the client's environment
Technical Consulting:
Provide expert-level guidance on technical best practices, architecture, and integration methods.
Support the client during the solution implementation phase, including addressing technical questions and ensuring smooth deployment.
Stay up to date with industry trends and evolving technologies to provide innovative solutions.
Post-Sales Support:
Assist with the post-sales implementation to ensure the solution is effectively deployed and meets client expectations.
quotation and pricing strategy to meet product line revenue and profitability targets.
Offer training to clients on how to use the solution and provide ongoing technical support when needed.
Gather client feedback and identify opportunities for upselling or additional support services.
Collaboration with Internal Teams:
Work with product management, development, and customer support teams to escalate issues and enhance product offerings.
Document customer use cases, requirements, and product configurations for internal reference and product development.
Continuous Learning and Professional Development:
Continuously improve technical skills and knowledge of new products, services, and industry trends.
Participate in certifications, workshops, and other training programs to stay current in the field.
Other duties and responsibilities as assigned.
Requirements:
Experience: 5 - 7 years in a technical, client-facing role such as systems engineer, solutions architect, or technical consultant
Demonstrated competence in problem solving, data analysis, & project management
Travel as required, domestic and international, 10%
Problem-Solving: Ability to understand complex customer requirements and deliver scalable, secure, and efficient solutions.
Communication: Excellent verbal and written communication skills with the ability to present and explain technical concepts to non-technical stakeholders.
Customer-Focused: Ability to engage with clients to understand their business and technical needs and deliver solutions that add value.
Team Collaboration: Ability to work closely with sales, engineering, and support teams to ensure the successful delivery of solutions.
Adaptability: Comfortable working in fast-paced environments and adapting to rapidly evolving technologies and client needs.
The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.
Vertiv is a $6.9 billion global critical infrastructure and data center technology company. We ensure customers' vital applications run continuously by bringing together hardware, software, analytics and ongoing services. Our portfolio includes power, cooling and IT infrastructure solutions and services that extends from the cloud to the edge of the network. Headquartered in Columbus, Ohio, USA, Vertiv employs around 20,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com.
