Join our Information Services team as an Epic Application Analyst and be part of a healthcare organization that believes in making a difference beyond medical care! At Yakima Valley Farm Workers Clinic, we value inclusivity, and we are more than just a job – we are a community committed to the well-being of our migrant farmworkers.
We’ve transformed into a leading community health center. With 40+ clinics across Washington and Oregon, we offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.
Explore our short clips, “WE are Yakima – WE are Family” and “YVFWC – And then we grew,” for a glimpse into our dedication to our communities, health, and families.
This is a remote position. Candidates must reside in one of these U.S. states: WA, OR, ID, CA, AZ, CO, TX, IL, IN, WI, TN, MA, MD, VA, NC, GA, FL (some restrictions within WA and CA).
Position Highlights:
$73,000-$93,000 yearly salary DOE with the ability to go higher for highly experienced candidates
$1,500 sign-on bonus + additional $1,500 bonus after 12 months of employment
100% employer-paid health insurance including medical, dental, vision, Rx, 24/7 telemedicine
Profit sharing & 403(b) retirement plan available
Generous PTO, 8 paid holidays, and much more!
What You’ll Do:
Design, develop, implement, maintain, and troubleshoot Epic systems.
Monitor and evaluate systems and take action to resolve any issues.
Observe end users and utilize knowledge of workflow to make recommendations for system innovations and improvements.
Work with clinical, operational, and administrative stakeholders to understand their needs. Gathers system requirements from stakeholders and makes modifications to the system as appropriate.
Evaluate the need for hardware and software upgrades, modifications, and repairs. Performs adequate testing to troubleshoot new and existing equipment. Ensures compatibility and operability with existing systems.
Perform technological feasibility studies for Epic Systems implementations or enhancements.
Plan, executes, and finalizes Epic systems projects. Performs cost-benefit analysis, documents project scopes, and designs implementation plans.
Provide technical support during the implementation and installation of Epic Environment systems and associated 3rd party products.
Serve as primary contact for the Epic Environment and provide consultation and information to decision-makers regarding the Epic system.
Provide consultation and support to end users regarding their technical issues.
Coordinate and perform in-depth system software testing, including regression, system, and ad-hoc testing.
Work with vendors on existing or new systems.
Maintain tracking systems to ensure issues are reported and resolved in a timely manner.
Work with the IS Security team to ensure all company policies concerning HIPAA and general system security are adequately represented, reflected, and enforced for the systems they are responsible for.
May be assigned responsibility to ensure the timely provisioning and de-provisioning of appropriate levels of access for the systems that they support.
May require periodic travel by automobile to various YVFWC sites located across our service regions (Washington and Oregon) to engage with business partners and provide IS support as needed.
Perform other duties as assigned.
Qualifications:
Education: Bachelor’s Degree in a Computer or Healthcare field. Four years’ experience working in a healthcare setting with Epic and/or applications support may be substituted for the required education.
Experience: Two years of experience in a healthcare setting and/or technical environment supporting applications and working with end users is required. Experience in a healthcare setting and with Epic systems is preferred.
Certifications: Epic Certificate Training Status is preferred, or the ability to acquire an Epic Certificate Training Status within 90 days of completed training. Clinical certifications, licenses, or credentials may be preferred.
Knowledge/Skills/Abilities:
Knowledge of hardware, software, and peripheral equipment and troubleshooting techniques.
Knowledge of clinical workflows and clinical business systems.
Knowledge of system security concepts, including provisioning and access management governance.
Knowledge and familiarity with various project management methodologies including traditional waterfall and Agile methodologies preferred.
Ability to assess various equipment and procedures and make recommendations for improvements.
Ability to work with gather system requirements.
Ability to document clinical and business processes and procedures.
Ability to design, build, and execute comprehensive workflow-based test plans and scripts.
Ability to effectively manage multiple concurrent priorities.
Ability to develop effective working relationships to gain trust and establish credibility at all organizational levels.
Ability to lead group discussions and guide them to make key decisions.
Effective project management capability throughout the project lifecycle of planning, organizing, managing, and finalizing outcomes.
Ability to analyze complex data and communicate observations in a simplified manner.
Strong analytical and decision-making skills to be able to assess the root cause of an issue and determine an optimal solution.
Effective verbal, written, and listening communication skills.
Basic proficiency with a variety of computer programs, including Microsoft Outlook, Word, Excel, Visio, and PowerPoint.
Other Requirements: Valid Driver’s License and proof of automobile liability insurance coverage.
Our mission celebrates diversity. We are committed to equal-opportunity employment.
Contact us at jobs@yvfwc.org to learn more about this opportunity!
