Job Description:

The Associate Director, Sales Technology & Operations will have responsibility for supporting the commercial organization in the development and maintenance of programs, processes, tools, and practices that are needed by the commercial organization to execute its strategy and help it achieve the overall sales performance and operational objectives. The role will help assess business performance and leverage internal and external data assets to make better data-driven decisions. Areas of responsibility include sales force reporting, sales strategy, sample management, data management, secondary data acquisition, and customer analytics.

This role will have responsibility for maintaining and improving the commercial systems key to the success of Arcutis. It will be responsible for execution of sales planning and operations, reporting, analytics, and other operational administrative programs. This position will work in partnership with field sales, IT, and key internal stakeholders to support, promote, and monitor the efficient operation of the field sales force and act as an internal resource for information and planning regarding the business aspects of the sales, marketing, and other commercial functions.

This individual exhibits a broad understanding of pharmaceutical and commercial sales practices, sales, finance, data and analytics, sales force targeting and deployments, sales force automation, sales administration, and pharmaceutical industry compliance. Responsible for providing actionable, efficient, and timely data and information to allow for strategic decision making.

Responsibilities

Data Analysis and Reporting

• Analyze sales performance data to identify trends, opportunities, and areas for improvement.
• Experienced in working with IQVIA/Symphony Rx data
• Create and maintain detailed sales performance reports and dashboards.
• Provide actionable insights to the leadership team based on data analysis.
• Works closely with IT to ensure that the Business Analytics tools are meeting Commercial reporting needs.
• Identities opportunities for the Commercial organization to further leverage data and improve its operational positioning.

Sales Tools and Technology

• Manage and optimize the use of CRM (Veeva) systems and sales-related software.
• Train and support the sales team in using sales tools effectively.
• Identify opportunities for new technology to improve sales operations.
• Manages all related activities supporting CRM solutions.

Sample Management

• Work with vendor and Sales Force to create allocations, shipments, manage inventory, and perform inventory audits for samples.
• Ensures sampling policies and practices comply with FDA/PDMA regulations.

Sales Training and Development

• Collaborate with management to identify training needs and develop relevant programs (CRM, Sales Dashboards, Sampling).
• Implement onboarding and ongoing training to enhance the skills and knowledge of the sales team.
• Foster a culture of continuous learning and development.

Sales Compensation and Incentives

• Monitor and report on sales incentive programs to ensure alignment with company objectives.

Sales Process Optimization

• Assess and refine the sales process to increase efficiency and effectiveness.
• Collaborate with Sales and Marketing team to ensure alignment and consistency.
• Develop and document sales processes, workflows, and playbooks.

Cross-Functional Collaboration

• Collaborate with Sales, Marketing, Informatics, Customer Success, and Product teams to ensure cohesive strategies.
• Foster strong communication and teamwork between departments.

Qualifications/Background

• Undergraduate degree in science, engineering, or business
• 6+ years experience in sales operations within healthcare or similar industry.
• Experience in biopharmaceuticals and/or management consulting is preferred
• Relevant therapeutic area expertise is a plus
• Strong analytical and strategic experience required.Includes experience developing/using Excel based models and conducting quantitative analyses
• Ability to manage a team of consultants, analysts, project teams, and other cross-functional teams is required
• Experience with business systems, namely Veeva CRM (Salesforce), Tableau (or similar BI tool), Excel, and PowerPoint
• Project management and presentation skills
• Excellent verbal and written communication skills

Why Join Us?
Arcutis is a pioneering medical dermatology company dedicated to revolutionizing the treatment of serious skin diseases and our pipeline is one of the more robust and exciting in the industry. Our vision is to revitalize the standard of care for dermatological diseases and conditions through novel therapies that simplify disease management for physicians and patients. We are focused on filling the innovation gap in medical dermatology drug development by applying our deep clinical, product development and commercial expertise in dermatology to develop best-in-class therapies against biologically validated targets. Arcutis is uniquely positioned to become the preeminent innovation-driven medical dermatology company, and we are looking for top talent to join our team. We are nimble, collaborative, and passionate about achieving our mission!

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

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Equal Opportunity Employer, including disability/protected veterans

PI255268924

Salary: $170,000.00

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