Job Description:

Aleut Federal, LLC


Job Category: Technology
Requisition Number: JUNIO002728

Posted: November 19, 2024
Schedule: Full Time
Location: San Antonio, TX, USA

Job Details

Description

Position Overview:

Are you passionate about delivering critical technology solutions to federal agencies and supporting their mission? Are you self-organizing, motivated, and client-focused? We are seeking a Junior Network Administrator to support an evident project with a scope that includes providing JWICS service to local and enterprise customer bases worldwide.

Position Summary:

The Client Support Technician (CST) is a local help desk for on-site customers needing assistance in the Joint Base San Antonio area. They will provide Public Key Infrastructure support and Multifactor Authentication (MFA) token management assistance. They will coordinate customer concerns with the local project and higher-tier managers and track issues until they are resolved. This position will ensure the organizational service support aligns with mission goals and objectives.

Specifically, this position will:

In this role, you will:

• Serve as the Trusted Agent for Public Key Infrastructure (PKI) issuance; understand and troubleshoot technical and non-technical aspects of user’s ability to obtain PKI certificates.
• Validate Intelligence Community Entity Entitlements for PKI access levels.
• Provide Multifactor Authentication Token support with setup, clearing, and unlocking devices.
• Resolve IT issues quickly, effectively, and with the proper documentation . 
• Run diagnostics to gather data, analyze, and resolve customer-reported on-site problems.
• Demonstrate a solid working knowledge of computer systems, hardware, and software.
• Use a ticketing system for managing help desk actions, currently, Service Now to keep detailed notes on tickets. 
• Take direction from the Service Desk Lead, who will review and reset priorities to address the client's mission and high-priority initiatives. 
• Build and maintain relationships with other groups (Government, Base Communications, etc.) as necessary to accomplish client objectives. 
• Resolve and/or escalate tickets based on the agreed-upon Service Level Framework. 
• Deploy IT equipment in NIPR/JWICS environments.
• Assist Project Coordinators with Proposed Technical Solutions as needed.  

Position Requirements:

• High School diploma or technical trade school in a computer-related discipline.
• Must possess a current DOD TS clearance with SCI eligibility on day 1.
• Must have current CompTIA Security+ CE (IAT Level 2) certification. 
• At least 3-5 years of relevant experience in a help desk or CST position.
• Ability to problem solve and think critically.
• Attention to detail, good communication skills, and ability to multi-task.   
• ITIL 4 certification is preferred but not required.

About Aleut Federal

Aleut Federal is an Alaskan Native-owned enterprise dedicated to supporting the Unangax people of the Aleutian Islands. We provide top-notch service to various branches of the federal government and prioritize community involvement. Our culture encourages growth, diversity, and inclusion, and our motto, "We are One," reflects our unity and purpose.

Salary Range $63,500-68,000

We will accept applications for this position until 12/13/2024 at 11:59p CST

Aleut offers the following benefits to eligible employees:

Health insurance

• Dental/Vision insurance
• Paid Time Off
• Short- and Long-Term Disability
• Life insurance
• 401k and match

At Aleut, our culture thrives on diversity, inclusion, and collaboration. Integrating diverse perspectives opens up new possibilities, fosters innovation, and fully harnesses our team's potential. We are committed to creating an environment where every employee feels valued, included, and inspired to grow and find purpose. Join us and be part of a culture that celebrates differences and belonging for everyone, without regard to race, color, religion or belief, national, social, or ethnic origin, sex, pregnancy, marital status, age, physical, mental, or sensory disability, sexual orientation, gender identity and expression, or past or present military service. We welcome everyone as they are!

#AIT

#CJ

Qualifications

Skills

Preferred

Microsoft Office 365 Suite

Advanced

Behaviors

Preferred

Enthusiastic

:Shows intense and eager enjoyment and interest

Team Player

:Works well as a member of a group

:

Motivations

Preferred

Self-Starter

:Inspired to perform without outside help

:

Education

Required

High School or better in Information Technology.

Experience

Required

3-5 years:

Prior help desk or CST experience for a military unit or government agency.

Licenses & Certifications

Preferred

CompTIA Security+

Qualifications

Behaviors



Motivations



Education



Experience



Licenses & Certifications

PI255268566

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