The Radiology Technical Assistant works as a fundamental part of the Radiology healthcare team. Works under the direct supervision of the Daily Resource Technologist and Sr. Technical Assistant. The Technical assistant is responsible for assisting the technologists as instructed during routine procedures such as lifting, transporting, and directing patients in and out of the Breast Imaging suite. Assists with scheduling Imaging exams and answering phone calls. Technical assistant reports directly to the technical or operations manager.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Works with the Daily Resource technologist to assist in efficient daily operations and patient workflow
Scheduling and rescheduling of department patients as required
Assist at the Front Desk for patient check-in process
Provides safe and compassionate care to patients of all ages
Follows proper Patient Identification Process
Follows Hospital and Departmental Policies including HIPAA and Hand Hygiene
Appropriately assists patients identified as a falls risk
Exercises sound independent judgment, ingenuity, and initiative under pressure and in a variety of situations
Ability to locate emergency equipment, code carts and understands importance of calling the Code Team vs. the Rapid Response Team
Monitors and replenishes the department's stock and linen supplies
Prepares and cleans the equipment and room before/after each patient to maintain a clean and safe work environment
Assists technologists with patient positioning, moving and lifting during exams in the department
Expedites patient transport between departments when necessary
Maintains professional behavior and communications within the department and throughout the hospital
Responsible for follow up on messages received on departmental phone located in the Diagnostic tech work area
• Communicates and informs team members of subsequent work shifts of any pending exams, issues or follow up information pertinent to maintaining patient and departmental workflow.
Achieves positive relationships with patients, families, visitors and other healthcare providers and contributes to a favorable public image of the radiology dept and hospital
Ability to utilize EPIC, phone and paging systems to assist at the front desk
Facilitates expediting patient's visits without compromising patient care
Assists with lab specimen transport during for all procedures
Stocking of supplies as needed
Attends and participates in department staff meetings.
• All other duties and tasks as needed for providing excellence in the patient care experience and delivery.
Performs all other duties as assigned
SKILLS & COMPETENCIES REQUIRED:
• Demonstrates understanding of Universal precautions, aseptic technique, hand hygiene and maintains cleanliness of exam rooms and equipment
• Provides safe patient care
• Ability to use Epic, telephone and paging systems
• Interpersonal skills allowing effective communication with patients who may be under physical and/or emotional stress.
• Communicates in a professional, courteous, clear and concise manner.
• Adheres to safety standards, established policies, procedures and clinical practice guidelines related to Radiology operations.
• Physically capable of performing all duties related to this position
Excellent oral and written communication skills
Excellent customer service and organizational skills
Ability to multitask and efficiently time manage
Qualifications
High school diploma or GED required
Preferred: 1 year of previous health care experience, but not required.
EEO Statement
Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
