Job Description:
Cobb EMC


Director, Infrastructure & Operations

US-GA-Marietta

Job ID: 2024-1311
Type: Regular Full-Time
# of Openings: 1
Category: Management
Cobb EMC

Overview

Cobb EMC has an exciting opportunity for a Director, Infrastructure & Operations to deploy technology to help achieve the mission and vision of the Cooperative. Provide leadership for Cobb EMC by delivering a reliable future state infrastructure design, according to our technology roadmap and plan. For infrastructure and operations, own excellent user experience, program excellence, performance and availability. Work with peers to ensure designs deliver on overall technology security. Navigate through complexity and solve for the overall technology integration needs, balancing cloud and on-premises needs. Lead and work with cross functional teams in a way everyone understands the needs, risks, options, costs, decisions, and expected outcomes. Direct the implementation of the IT technical architecture to ensure a timely and cost-effective flow of information among stakeholders. Direct the efforts of overall enterprise architecture, support center services, and overall IT operations.

Schedule: Monday-Friday 8am-5pm *This is an in-office position*

Benefits:

• Company paid Health Insurance Premiums!
• Insurance is effective your first day of employment
• Retirement Security Pension plan!
• Automatic 7% Company paid contribution to 401k with additional matching!
• Annual Bonus Program!
• Tuition and Certification reimbursement!
• Learn more HERE

To learn more about Cobb EMC visit our website at www.cobbemc.com

Responsibilities

What you will be doing:

Technology Management

• IT Operations Security- Domain/ Cloud; fostering a future design state that optimizes reliability, security, and sustainability.
• Help-desk/ Customer Support/ Service desk, delivering on operation excellence and engaging user experience.
• Asset inventory management to account for all key devices, lifecycle management.
• Change Management to position Cobb EMC to achieve our mission and vision, regarding our infrastructure performance.
• Lead cross functional teams in the change management process to drive clear understanding of needs and user adoption.
• Contract Management must be effective by working with other functions for clear terms and conditions.
• Business Continuity management to ensure system availability to reliability performance metrics.
• Print Services, MS licensing, lifecycle management, vendor performance (SLAs, Risk and Performance Management).

Op's Systems

Active Directory/ Azure AD, Storage Area Networks, Virtual Environment design and management, Backups and Disaster Recovery Requirements, Desktop/Server optimization and deployment, printers and contract management, vendor management, and SLAs.

Systems Operations and Development

• Analyze and interpret system needs and problems, balancing technology requirements, financial exposure and risk.
• Ensure cooperation between the Corporation and third-party vendors in the implementation of system software.
• Make strategic plans and recommendations for system growth and development.
• Ensure all system operations and development are completed with end-to-end testing prior to deployment.

Equipment and Software Selection, Purchase, and Maintenance

• Ensure technology decisions and vendor agreements are based on the best economical choice for the Corporation.
• Ensure maintenance is performed on a pre-scheduled basis. Optimizes processes for continuous improvement.

Team Leadership

• Provide technical direction and support to other members of the operations and services team(s).
• Demonstrated ability to deal with internal and external conflicts at business and personnel level.

Budget and Work Plan

• Ensure budget and plans are prepared annually, with spend and periods aligned and defined in the overall annual budget.
• Manage departmental/project expenditures to financial plans (OpEX and CapEX).

Supervision

• Handle all aspects of employment for subordinate staff, including hiring, promotion, training, and termination.
• Appropriately document actions in employment issues.
• Coach and direct learning through direct involvement and reinforcement.
• Monitor performance and conduct performance planning and review sessions.

Qualifications

Minimum Requirements:

Bachelor’s Degree in Computer Science, Mathematics, or a related field.

Minimum Ten (10) years of experience in Information/Computer Services including five (5) years management experience

SKILLS:

Set direction and oversees the Enterprise Information Technology Architecture.

Manage the discovery of emerging technologies; provide leadership for the introduction of new technologies.

Define and deploy strategic plans and recommendations for system growth.

Manage the selection of hardware, software, and the execution of related services agreements.

Demonstrated ability to analyze and interpret system needs/solutions for very complex problems.

Proven ability to manage departmental expenditures and budget.

Proven understanding of business architecture, leading the way for the business to adopt and incorporate in design projects.

Ability to address all standard and non-standard architecture technology capability questions for internal or external customers.

Maintain and ensure compliance of the day-to-day Configuration and Resolution Management processes for IT.

Responsible for managing our blackout calendar, working with other parties to align schedules for compliance.

Ensure software management (o/s and ancillary supporting system s/w) and quality assurance testing processes are followed.

Excellent oral and written communication skills; Proven supervisory skills; Ability to handle confidential information.

PREFERRED:

Previous utility industry experience. Solid understanding of cloud environments, including on premises design integration and coordination. Moves with clear definition to program plans, service and system reliability – keeping the security of our network key.

CORE Values:

Put People First

Care, listen and connect. Think team, not self. Respect and value differences.

Stay Safe

No shortcuts. See the big picture, no tunnel vision. Look out for each other

Innovate

Embrace change. Think big and bold. Be part of the solution.

Own It

Own your attitue, actions and words. Find a way. No BCD. Never stop learning.

EOE/AA F/M/Vets/Disabled/Reasonable Accommodation Employer Drug-free Workplace

PI255245686

Salary: $191,318.00

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