Develop and maintain professional relationships with co-workers, customers, carriers and other KM departments/ employees. Handle all required paperwork as defined in the Dispatch Operating Procedures to safely, accurately and efficiently execute customer tank truck orders in the KM and customer inventory systems. Actively participate in daily SQE meetings with assigned team
Work closely with Dispatch Supervisor and Senior Dispatcher to understand, develop, document, implement and maintain dispatch operating procedures
Execute all procedures and customer requirements according to SOP
Maintain proficiency and accuracy using the various customer information systems
Issue proper placards, seals, MSDS, COA and product ID tags to driver
Obtain tare and gross weights of tank trucks; calculate volume of product loaded
Create accurate legal DOT BOL that meets KM, DOT and customer requirements
Satisfy customer requirements and special instructions
Work closely with Dispatch Supervisor and Senior Dispatcher to investigate and respond to all customer complaints and inquiries
Handle issues and problems related to the movement of customer product per the direction of the Dispatch Supervisor and Senior Dispatcher
Perform order verification throughout the day
Verify all orders are closed
Ensure accurate delay codes have been applied to orders as applicable
Enter customer ancillary charges as applicable
Assist with managing truck activity in the terminal
Cross trained on all KM accounts; able to satisfy all customer requirements as the business demands
Identify, report and correct safety and environmental concerns
Perform job related special assignments as required
Position Requirements
JOB REQUIREMENTS
High School Diploma
Microsoft Office System experience
1-3 Years similar work experience
DOT certification
SAP
Team oriented
Professional
Display respect for customers, co-workers & management
Customer oriented
Reliable
Flexible
Excellent communication skills
Excellent organizational skills
Excellent math skills
Positive attitude
Detailed oriented
Must be able to work quickly, independently and accurately under pressure
Able to work various hours and overtime to meet the demands of the business
Able to respond to inquiries outside normal shift hours
Able to lift 25 pounds
Able to adhere to professional business casual dress code
EQUAL OPPORTUNITY EMPLOYER STATEMENT: We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
