Job Description:

Location: Johnston, IA

Salary: Negotiable

Description:

Job Title:
Customer Support Representative



Location: Johnston, IA



Contract: 1 years+



Job Description:


Support the e-Commerce Contact Center

• Take inbound calls from Region 4 (USA/Canada/Australia) customers and dealers regarding part orders or other items available for purchase on company website

• Occasional outbound calls to customers and dealers to research/investigate and follow up with our findings

• Document every interaction effectively in our internal case management system

• Approximately 15-20 calls/day

Contact Center is open from 7am - 6pm CST, Monday - Friday

• Three shifts available that rotate within the 12 hour operation:

o 7:00am - 3:30pm

o 8:00am - 4:30pm

o 9:30am - 6:00pm

• Candidate must be available to work any 8-hour shift within the 7am-7pm support window.

• Candidate will work on-site five days a week with the option to work from home on Friday's

SPECIAL CONSIDERATIONS:

• Training and mentoring will be on the 8-4:30am shift and last approximately 6 weeks.

• Takes approximately 3-4 months from start date to reach full productivity.

• Limited travel to nearby Des Moines Works for a factory tour and to nearby Jensen Farms approximately twice a year. Will ride along with a full-time employee.


Ideal candidates should have:

• Call Center experience

• 6+ months experience with customer service / support experience

• Efficient researching / troubleshooting skills

• Excellent written and verbal communication skills

• Speak with confidence

• Proficiency with Microsoft Office products

• Willing to work occasional overtime and holidays

• Solid work history and proven dependability

• Reliable at home internet and a distraction free workplace

Contact: asingh18@judge.com


This job and many more are available through The Judge Group. Find us on the web at www.judge.com Apply Now