The Electronics Specialist will work individually and as a member of a team installing, servicing, or repairing equipment at Marlin or onsite at a customer location. Work assignments are varied, and of moderate scope and complexity.
Reporting to the Field Service Manager, the Electronic Specialist will:
Perform testing, troubleshooting and repair of electronic controls.
Provide guidance to production personnel to resolve technical issues.
Interpret technical engineering documents, such as schematics, outline drawings and test plans. Familiarity with embedded software preferred
Diagnose and repair equipment in the field and product returns.
Write service reports from findings in the field.
Frequently contact customers regarding service needs of Marlin product applications in OEM plants and field support.
Communicate effectively and professionally with customers and 3rd party vendors to understand field issues, identify contributing factors, and provide solutions while promoting the value of Marlin Technologies and their product offerings.
Work closely with field service team to develop and administer processes to better manage projects or programs.
Willing to respond to after-hour emergency calls as directed by supervisor.
Utilize business software system to process RMAs submitted by customer.
Work with customers in their facilities
Clearly and effectively document issues as needed for resolution
Conduct 8D or similar process for problem research, resolution, and reporting
Performs other duties as assigned/required