Thinks, communicates and behaves as a cause-driven leader and role model for other staff and members when it comes to desired staff behaviors; promotes youth development, healthy living, and social responsibility in all job-related functions.Creates a welcoming and safe environment by actively engaging with new and current members; in addition to modeling outstanding customer service to members, guests, and program participants.Leads the member onboarding process as it relates to goal setting and achievement to maximize member usage and retention.Collaborates with the branch executive director and his/her management team to ensure the safe and responsible operation of the Y including rotating responsibilities for overall facility supervision and program coverage. Actively participates in all applicable branch and association meetings, trainings, and special events.
Ensure smooth operation of the fitness center by maintaining the equipment in a clean, safe, and working order and a positive, comfortable atmosphere for all members. Follows all safety precautions as mandated by the state and the YMCA.Ability to manage the Group Exercise classes and community schedule so that member needs are met, and labor costs are within established guidelines. Also ensures instructors and classes meet safety and group exercise best practices in a comfortable atmosphere. Ensures all Group Exercise classes have the goal of welcoming new participants and fostering a sense of community.

Ability to supervise and lead the Personal Training team to ensure sessions are safe and meet outcomes, innovation is integrated into the program for maximum revenue, and incentive programs are created and delivered for maximum member engagement and retention.Screens, trains, and supervises the Group Exercise leaders, Personal Trainers, and Wellness/Fitness Specialists.Leads and tracks continuous improvement efforts of all Association/Branch metrics as defined by the Executive Director or Association leadership.Maintains documentation of significant situations during shift; communicates with branch executive and/or program directors about shift.Understands and follows all safety and cleaning procedures and actively participates in maintaining a safe environment for all.
SUPERVISORY RESPONSIBILITIES:
Manages the staff of instructors and facilitators that comprise the branch Group Exercise Leader, Personal Training, & Wellness/Fitness Specialist team. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, screening, and training employees; planning, assigning, and directing work; appraising and coaching performance; rewarding and disciplining employees; addressing complaints and resolving problems in collaboration with the Executive Director.