The Local Finds team is bringing local pick-up and delivery to the Walmart Platform. As a fast-growing B2B team, we are looking for a new hire on our Onboarding team. This will require interfacing with our Sellers and becoming a product expert.
The Analyst, Operations and Implementation will:
Demonstrate up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.
Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.
Model compliance with company policies and procedures and support company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.
Support the planning and execution of projects and programs by utilizing operations expertise for the development, execution, and improvement of project and program initiatives; developing project and program strategies to achieve goals and business objectives; adjusting timelines, tasks, and resources allocations; overseeing, prioritizing, delegating, and managing work streams; prioritizing and ensuring resolution of critical issues; communicating and presenting information; managing stakeholder expectations; and developing and monitoring implementation.
Modify and adjust operations as required to meet service level agreements by monitoring systems; adjusting hourly associates daily work assignments to meet business needs; approving schedule changes and requests for time off for hourly associates in accordance with policy; and acting as the interim manager to resolve business critical and time-sensitive issues in the absence of the operations manager.
Identify potential loss and risk in programs by monitoring customer contacts; reviewing audit reports and customer account adjustments; researching customer account inquiries to determine irregular activities; and reporting or escalating suspicious account activity.
Support the development of initiatives by executing tactical procedures and process improvements; reviewing key performance indicators to inform and drive processes; building action plans to improve processes; collaborating with business partners; ensuring process changes meet guidelines and business needs; and consulting with leadership on business impacting process changes and performance results.
Day to Day Job Requirements:
Phone, email and Slack communication- both B2B & key stakeholders
Problem-Solver Attitude- as a newer team in the Walmart space, we get a first hand on new issue types
Data Entry & Review
Ontime SLA Execution
Minimum qualifications:
2 Years of relevant experience in customer service
Background in B2B interactions
Experience with conflict resolution
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
Hoboken, New Jersey US-10279/Bellevue, Washington US-11075:The annual salary range for this position is $60,000.00-$114,000.00 San Bruno, California US-08848:The annual salary range for this position is $65,000.00-$124,000.00 Bentonville, Arkansas US-09401:The annual salary range for this position is $50,000.00-$95,000.00
Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include:
- Stock
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Bachelor's degree in Business, Technology, Supply Chain, Communications, or related field OR 2 years' experience in retail, production, operations management, or related area
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Managing Projects or Client Relationships in Retail, Contact Centers, or Related Industry, Prior work experience in customer service role., Using intermediate functionality of Microsoft Office
Primary Location...
221 River St, Hoboken, NJ 07030, United States of America
About Walmart
At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
All the benefits you need for you and your family
Multiple health plan options, including vision & dental plans for you & dependents
Financial benefits including 401(k), stock purchase plans, life insurance and more
Associate discounts in-store and online
Education assistance for Associate and dependents
Parental Leave
Pay during military service
Paid Time off - to include vacation, sick, parental
Short-term and long-term disability for when you can't work because of injury, illness, or childbirth
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Benefits.
Frequently asked questions
On average, how long does it take to fill out an application?
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