The Dispatcher will report to the Dispatch Manager and will be responsible for the successful transactions of equipment moves, inbound and outbound freight movements as well as ensuring customer interactions are handled at the highest professional level. This position coordinates final goods delivery efforts between management, sales, customers, and plant operations in our fast-paced work environment. Pre-planning of loads, communicating with carriers and customers, and coordinating with members of the team are all key components of this role.
Essential Functions
Responsible for strategically dispatching company and/or third part common carrier trucks to meet customer needs
Responsible for ensuring trucks are weighed when arriving to and leaving the plant; scale house operations
Completion of proper electronic forms, paperwork including freight invoices and bills of lading
Create and maintain a functional loadout schedule and communicate changes or delays to plant operators, customer, sales, and carriers via central database
Contact customers to communicate changes, delays or concerns and to reschedule delivery timelines if needed
Collaborate with lab employees to ensure that product certifications and certification paperwork is completed before trucks are loaded
Review and communicate Key Performance Indicators specific to carrier's services
Data entry of necessary production, sale, carrier profiles and shipment data into proper electronic systems
Other duties as assigned
Education Qualifications
Required High School or Equivalent or GED
Experience Qualifications
Preferred 1+ years experience in a dispatch, trucking or transportation position
Skills and Abilities
Excellent verbal and written communication skills
Customer Centric Service
Problem-solving and prioritization skills
Proficient computer skills Microsoft Office (Outlook, Word, Excel, PP)
Demonstrated behaviors of self-motivation and team orientation
Basic math skills -Basic knowledge of FMSCA>DOT>Hours of Service (HOS)
Licenses and Certifications
Valid driver's license Required
Working Conditions/Physical Demands
Must be able to tolerate scents common to fuels and asphalts loading operations, as well as those of construction and maintenance related activities such as welding, painting, and tank cleaning
Will be required to successfully pass a physical and drug test
Willingness to work shift work, overtime and on call shifts for after-hours and weekend support
Willingness to utilize Personal Protective Equipment as required when on the plant property
About Asphalt Materials, Inc.
Asphalt Materials, Inc. is a privately held, family-owned business headquartered in Indianapolis. Since 1954, Asphalt Materials has prioritized safety and created a people-focused culture around asphalt expertise and innovation. Through its commitment to building long-term relationships with employees, customers and vendors based on trust and confidence, Asphalt Materials creates solutions to issues affecting customers and our communities. Asphalt Materials is a part of The Heritage Group's family of businesses. Learn more at www.asphalt-materials.com.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
