Department: Student Success - Enrollment Management

College/Division: Sarasota-Manatee Campus Registrar

Salary Plan: Temporary/ 40 hours

Hiring Salary/Salary Range: $18.37/hour

DUTIES:

Produces special request letters related to enrollment and degree certification on behalf of the university. Processes manual updates to National Student Clearinghouse (NSC) records. Responds to routine requests for enrollment information by explaining USF's participation with NSC, reviews enrollment processing information on the URO's site and makes recommendations to maintain accuracy.

Researches and resolves problems to produce enrollment certifications Makes independent determinations concerning student enrollment statues.

Lead area in responding to student inquires received via phone and through shared mailboxes.

Responsible for ensuring confidentiality of student data. Performs all work with confidential and sensitive student information under observance of the Family Educational Rights and Privacy Act (FERPA), and other federal and State guidelines. Informs the individuals working with confidential student information about legal restrictions, privileges, and ethical considerations surrounding its use.

Supports the mission of Student Success, Strategic Enrollment Management, and the URO with other duties as assigned, including serving as an outstanding team member by assisting colleagues in high volume periods. Updates professional knowledge by attending professional meetings, local and state conferences, and training sessions at the request of the University Registrar, and actively contributes to the ongoing editing of our office procedures through our Wiki. Regularly updates Enrollment Management Analystr on status of projects, highlighting important issues and areas concern.

QUALIFICATIONS (Education & Experience):

Minimum Qualifications: High school diploma is required with at least two years of customer service experience preferred with the ability to resolve information while listening to customer concerns and questions.

Preferred Qualifications: Knowledge of Ellucian Banner, including BDM document management; academic polices and procedures, customer oriented. Professional experience in an institution of higher education is a plus.

USF Sarasota

Information for Applicants

This position is subject to a Level 1 criminal background check.

Job Opening Number: 38241

Posting Date: 11/14/2024

Posting End Date: 12/5/2024

How To Apply

Click on the Apply Now button. When applying to an opening you will have the opportunity to upload a cover letter and resume.

Apply online by completing the required information and attaching your cover letter and resume. Please include your experience as it relates to the qualifications stated above. YOUR COVER LETTER AND RESUME, PLUS ANY OTHER REQUESTED MATERIAL, MUST BE IN ONE ATTACHMENT. Only online applications are accepted for this position.

Click here for additional tutorial information.

To request an accommodation with the application or interview process, please contact Central Human Resources by telephone: 813-974-2970 or email HR-ADA-Request@usf.edu .

Equal Employment Opportunity

USF is an equal opportunity, equal access academic institution that embraces diversity in the workplace.

The University of South Florida does not discriminate on the basis of sex and prohibits sexual harassment. Any person may report sex discrimination, including sexual harassment (whether or not the person reporting is the person alleged to be the victim of conduct that could constitute sex discrimination or sexual harassment), in person, by mail, by telephone, or by electronic mail, using the contact information listed for the Title IX Coordinator. Reports may be made at any time either online or directly to the University's Title IX Coordinator.

USF's Equal Opportunity Affirmative Action Statement .

Federal Rights

Applicants have rights under Federal Employment Laws: Family and Medical Leave Act (FMLA) , Equal Employment Opportunity (EEO) and Employee Polygraph Protection Act (EPPA) .

Work Location

Campus map and location overview: USF - Sarasota Campus

About USF

The University of South Florida is a high-impact global research university dedicated to student success. Over the past 10 years, no other public university in the country has risen faster in U.S. News and World Report's national university rankings than USF. Serving more than 50,000 students on campuses in Tampa, St. Petersburg and Sarasota-Manatee, USF is designated as a Preeminent State Research University by the Florida Board of Governors, placing it in the most elite category among the state's 12 public universities. USF is a member of the American Athletic Conference.

Working at USF

With more than 16,000 employees at USF, the University of South Florida is one of the largest employers in the Tampa Bay region. At USF you will find opportunities to excel in a rich academic environment that fosters the development and advancement of our employees. We believe in creating a talented, engaged and driven workforce through on-going development and career opportunities. We also offer a first class benefit package that includes medical, dental and life insurance plans, retirement plan options, tuition program and generous leave programs and more.

To learn more about working at USF please visit: Work Here. Learn Here. Grow Here .

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