Fueled by a fundamental belief in innovation, Resurgent Capital Services is an industry-leading financial services company in our sector. It all began 25 years ago when a small group of successful entrepreneurs had a vision for a new type of asset receivables company. One with a commitment to superior service and a personal touch with every interaction. We believe that demonstrating integrity in everything we do, maintaining a strong commitment to compliance, and doing things the right way is a sustainable business model. We want you to feel like your work has an impact and makes a difference every day. Join us as we develop strategies for change and transform the trajectory of your career!
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Summary:
As a Bilingual - Representative II, Inbound Customer Service, you will assist account owners/authorized individuals by effectively providing resolution to accounts. This will include documenting all customer interactions, conversations, and payment arrangements. In addition, the incumbent will maintain weekly and monthly goals for the department.
Roles & Responsibilities:
Identifies and executes required actions regarding assigned skills while adhering to state and federal laws.
Effectively manages job responsibilities by providing accurate information in a timely manner.
Identifies and executes required actions regarding information received on Resurgent accounts.
Maintains established levels of quality and efficiency performance.
Uses investigation skills to evaluate conversations and documents to determine proper call model procedures to appropriately determine a caller's situation. Apply appropriate solutions to account(s) such as status update, call routing, notation, and follow-up.
Negotiating and processing payments, utilizing the proper negotiation skills.
Maintains the integrity and accuracy of the reporting information through manual changes and updates and documenting of the appropriate systems.
Other responsibilities as assigned by management.
Skills & Qualifications:
Some experience preferred, but not required
Communication: Good verbal and written communication skills
Negotiation: Strong negotiation skills
Problem-solving: Ability to analyze situations and identify the best solutions
Computer skills: Proficiency in Microsoft Office and collections software
Customer service: Prior customer service experience, especially in collections or call centers.
Educational Requirements:
High School Diploma or GED required
Bilingual (Spanish) abilities required
Resurgent is an Equal Opportunity employer that is fueled by our diverse and inclusive work environment. Are you excited about this opportunity, but your skills and experience aren't an exact match? We encourage you to apply anyway! You may be just the person we are searching for to fill this or another position. We would love to consider you for the Resurgent team!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
