Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 333-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus including at a network of Eskenazi Health Center sites located throughout Indianapolis.
FLSA Status
Non-Exempt
Job Role Summary
Under the general direction of the Health Center Manager the Community Weaver in collaboration with each health center's Social Work, Community Health, primary care and mental health clinical teams and the Social Determinants of Health (SDOH) team, will act as a welcoming central point of contact for patients and their families seeking additional information or resources that are available at Eskenazi or in the community. This role supports Eskenazi Health's engagement and partnership with the community surrounding the health center aligning with the mission, vision and values of Eskenazi Health (EH) and strategic plans of EH and EHC. The Community Weaver provides the ultimate in customer service, connecting the patient to Eskenazi programs, helping to navigate between departments, and providing specialized service to address the unique needs of the patient. The Community Weaver will proactively contribute to Eskenazi Health Mission: Advocate, Care, Teach and Serve by connecting staff and community to each other in mutually beneficial ways.
Essential Functions and Responsibilities
This is a grant funded position
Act as community health concierge, using excellent customer service to connect solutions to address problems.
Attempt to solve immediate Social Determinant of Health needs via in house supplies or by connecting to community resources.
Act as bridging social capital to expedite community connectedness for patient by providing a warm handoff to a trusted community based organization with follow-up.
Connect residents to a medical home.
Acts as a volunteer coordinator, engaging volunteers in various aspects of the work.
Coordinate with internal departments to meet needs i.e. vouchers from Food Services to supply an immediate need at the hospital
Works closely with Social Workers and Community Health Workers, with the goal of accelerating community knowledge and connectivity for the team.
Supports staff leadership as they participate in neighborhood leadership activities.
Other duties as assigned
Job Requirements
• High School Equivalency • Flexible hours, sometimes working on weeknights and weekends. Preferred: • Bachelor's Degree or 2 year certificate • Community Health Worker Certification
Knowledge, Skills & Abilities
• Knowledge of: o Communities in which EHC locations are present • Ability to: o Work with people from a variety of backgrounds o Build social capital o Engage community based organizations
Accredited by The Joint Commission and named as one of Indiana's best employers by Forbes magazine for two consecutive years and the top hospital in the state for community benefit by the Lown Institute, Eskenazi Health's programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city's primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana and Sandra Eskenazi Mental Health Center, the first community mental health center in Indiana, just to name a few.
