The Customer Service Rep/Dispatcher is responsible for organizing and coordinating the day-to-day Customer Service activities for the Intervention and Drilling Tools team. The CSR/Dispatcher provides expertise and customer service support to internal/external customers. Interacts with customers to answer and resolve a wide variety of inquiries. Coordinates and is accountable for the daily activities of the Intervention and Drilling Tools team.
Responsibilities
Directly involved in the processing of completing customer sales orders
Liaise with business unit supply chain and production on manufacturing schedules and on urgent orders
Ensure that customer requirements are met and shipping instructions are followed
Assist customer service staff with issues and facilitate with resolution
Handle all aspects of Order Management in JD Edwards for domestic and international shipments
Stay current and compliant with all JDE order functions and related updates from other Weatherford entities (e.g. Accounts Receivables department)
Review customer purchase orders, letters of credit, etc. and look for any red flags that may be evident
Provide order acknowledgements back to the customer and appropriate salesperson with availability date, correct pricing and tentative shipping date
Provide pricing and delivery information to customers in a timely manner with changes to be communicated as soon as possible
Provide customers with timely updates as they occur
Monitor order from the time the purchase order is received until the inventory leaves the dock
Carry-out work assignments to the highest quality level
Perform various other duties and activities assigned by supervisor within the physical constraints of the job
Know and understand Weatherford Quality Policy and comply with all requirements of the Quality Systems Manual, Operating and Technical Procedures and Workplace Instructions
Must understand and comply with all the safety rules and company policies of Weatherford
Requirements
Proficient use of Microsoft Suite. JDE experience preferred.
Minimum of 1-3 years of relevant experience, demonstrate proficiency in technical tasks and procedures.
Logistics and Inventory experience a plus.
Ability to work nights and weekends as required.
Excellent verbal communication skills and a team-oriented approach.
Basic reading, writing, and mathematical skills.
Ability to interpret and follow written, oral, diagrammatic, or schedule-based instructions.
Commitment to maintaining flexibility in a dynamic work environment.
Compensation
Weatherford offers a competitive compensation package, including a comprehensive benefits program, to attract and retain top talent in the industry. The salary range for this position is: $22.40-$33.60, DOE.
About Us
Weatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that add efficiency, flexibility, and responsibility to any energy operation.
When you join Weatherford, you instantly feel connected to something bigger - a community that is grounded by our core values and driven to create innovative solutions for our customers. We celebrate each other's successes, grow together, and learn from each other constantly. Individually, we are impressive. Together, we are unstoppable. We are One Weatherford.
Weatherford is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
