Job Description:

RESPONSIBILITIES:

Kforce has a client that is seeking a Deskside Support L2 in Fort Washington, PA.

Duties Include:

• Initial point of contact for those seeking technical assistance in person, phone, or e-mail


• Deskside Support L2 will perform remote troubleshooting through diagnostic techniques and pertinent questioning


• Provide tech support for user problems relating to hardware and software issues


• Diagnose and repair reported problems, which includes documentation of all pertinent end user information and nature of problem or issue


• Resolve technical problems related to LAN, WAN and other connectivity systems


• Train computer users on common daily tasks to help with their usage


• Install, modify, and repair computer hardware and software


• Follow-up on open issues and projects to ensure they have been resolved


• As a Deskside Support L2, you will record events and problems and their resolution in logs


• Test fixes to ensure problems have been resolved


• Liaison between end user experience and IT team


• Assist with internal physical moves, PC, telephone, etc.

REQUIREMENTS:

• Four years college course leading to a Bachelor's degree, two years specialized applicable experience, or an equivalent combination of education and experience


• 1-3 years of experience supporting hardware, including laptops and printers


• Proficient use of Active Directory for managing users and groups


• Advanced experience with Office 365 and end-user collaboration tools


• Experience as a help desk technician or other customer support role


• Good understanding of computer systems, mobile devices and other tech products


• Experience in diagnosing problems involving software and hardware

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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