Job Description:

Join Our Growing Team at DH Pace Company, Inc. in Denver!

Are you ready to kickstart your career in a dynamic and supportive environment? DH Pace Company, Inc. is expanding, and we’re looking for a Full-time Customer Support Representative to join our fantastic team! If you have a passion for helping customers and possess strong communication and technical skills, this entry-level opportunity is perfect for you!

What we offer: 

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  Competitive Pay: Starting at $21.00 per hour, with opportunities for growth based on your experience.


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  Work-Life Balance: Enjoy a Monday to Friday schedule from 8 AM to 5 PM, with occasional additional hours as needed.


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  Career Advancement: We believe in promoting from within! You’ll have access to exciting opportunities for career growth and promotions.

Position Overview:

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  Be the Voice of Our Company: Triage incoming calls, understand customer needs, and schedule the right service to meet those needs.


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  Promote Our Services: Share information about our products and services, helping customers find the best solutions.


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  Ensure Accuracy: Gather essential details to create precise service tickets, ensuring our technicians are well-prepared for each job.


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  Professional Representation: Deliver outstanding customer service with a positive attitude, even in challenging situations.


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  Team Player: Collaborate with colleagues and contribute to a supportive work environment while taking on additional responsibilities as needed.

Qualifications:

• High school diploma or GED required.


• Preferably two years of customer service or administrative experience.


• Ability to work independently and manage tasks in a fast-paced environment.


• Strong verbal and written communication skills.


• Proficient in technical applications, including Microsoft Office Suite.

Ready to Make an Impact? Join us at DH Pace Company and be part of a team that values your contributions and supports your career journey. Apply today and take the first step toward a rewarding future!

Why DH Pace?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years!  We have 50+ US offices in 24 states with 2023 company-wide sales of $1 billion.  

Our benefit offerings include:

• Medical, dental, and vision options: Available on the 1st day of the month following your start date!


• Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!


• Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day


• Floating Holidays: Up to 2 floating holidays per year


• Competitive compensation: Including annual performance evaluations!


• 401k retirement plan: Including an employer match!


• Company paid: Life insurance, short-term disability, & long-term disability


• and more!

Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies.  Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc.  Please, no phone calls or emails.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Administration

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