Eurofins Test America is searching for a Project Management Assistant in Pleasanton, CA
The Project Management Assistant I (PMA I) supports the Project Management staff in servicing clients to meet the Client Service Organization mission.
Project Management Assistant I responsibilities include, but are not limited to, the following :
Project set-up:
Creates bottle orders
Schedules courier or field sampler, if needed
Confirms non-Eurofins TestAmerica subcontract labs are on the approved list and set up as vendors for existing work
Generates JDE requisition when sending subcontract samples
Sample Receipt:
Reviews log-in
Generates subcontract paperwork
Sends client sample receipt confirmation
Reviews draft invoice
Confirms that any client needed information (purchase order, project number, etc.) is recorded in LIMS for invoicing
Reporting:
Creates and issues final report by client due date
Issues final data package
State reporting forms and submission
DMR Forms
EDD checkers
Data upload
Compiles case narrative
Invoicing:
Reviews final invoice before issuing to client
Generates credit/debit memos as needed
Submits credit/debit memos for approval
Submits approved credit/debit memos to client, if needed
Submits revised invoices
The ideal candidate would possess :
Program specifications and laboratory procedures
Knowledge of environmental regulations and work acceptance policy
Process improvement methods
Laboratory methods and techniques
Process improvement methods
Computers, word processing, database software
Possesses general mathematics skills
Eurofins TestAmerica's Quality Assurance Program Plan (QAPP)
Basic Knowledge of Laboratory LIMs
Customer service/client relations
Possesses negotiation and conflict resolution skills
File maintenance/organization
Computer skills, using routine software applications, such as Outlook, Office, Excel, Word, Access, and PowerPoint.
Proven client service skills
Employ customer service skills to resolve client problems
Communicate effectively at all levels of the organization
Confront and successfully resolve day-to-day problems
Maintain professional demeanor when working with clients
Attention to Clients: Demonstrates a desire to understand customer needs; listens to what customers are saying and asks questions as appropriate; demonstrates awareness of client goals. Follows up with clients during projects and following project completion; keeps clients up to date about decisions that affect them; seeks the comments, criticisms and involvement of clients; adjusts services based on client feedback.
Technical Familiarity: Seeks information from a variety of sources in a variety of ways to respond to client's technical questions about the project and to effectively communicate project status.
Strong computer, scientific, and organizational skills
Excellent communication (oral and written) and attention to detail
Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude
Ability to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies
Basic Minimum Qualifications :
Associates degree from an accredited university; four years client-relationship/client service experience may substitute for degree
1-3 years business experience required
Bench chemist experience is a plus
Authorization to work in the United States indefinitely without restriction or sponsorship
Position is full-time, Monday-Friday, 8 a.m.-5 p.m., with overtime as needed. Candidates currently living within a commutable distance of Pleasanton, CA are encouraged to apply.
As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work. We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays and vacation, personal days, and dental and vision options.
To learn more about Eurofins, please explore our website www.eurofinsus.com .
Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.
