As an Account Manager you would be responsible for providing overall new business administrative and retention support to the insurance sales agents and department. This position has the potential to be hybrid. If you enjoy making connections with people and care about protecting others, please apply for this role!
QUALIFICATIONS
High School Diploma or equivalent.
2+ years' customer service or sales experience
WHAT YOU'LL DO
Responsible for providing rating support for Insurance Sales Agent(s), including new business, account reviews or rewrites, or other cross-sale opportunities.
Facilitate post-sale follow-ups by performing various administrative duties including document and payment follow-ups, creation of agency management policy headers, or related servicing activities.
Perform coverage reviews, identify possible underwriting issues, execute changes, and document outcomes in agency management system.
Identify possible account cross-sale opportunities and provide quotes as appropriate.
Collaborate with Insurance Sales Agent(s) in setting goals and finding opportunities for sales growth and development.
Provide feedback on Insurance Sales Agent(s) during regular check-in or 1:1 meeting with manager.
Handle urgent or sensitive servicing issues via direct request of Insurance Sales Agent(s).
Collaborate daily with the Customer Service Unit (CSU) and other servicing entities.
WHO WE ARE
The American Automobile Association (AAA) has been a leader in roadside assistance, mobility advocacy and traffic safety for nearly 120 years, AAA Washington also operates a full-service travel agency and the largest independent personal-lines insurance agency in Washington.
RANKED AS ONE OF WASHINGTON'S 2023 BEST PLACES TO WORKby Puget Sound Business Journal
SALARY RANGE
Target hourly hiring rate is $20.63 - $25.28 per hour and is based on experience.
In addition to base pay, this position is eligible for the Insurance Support Bonus Plan which has a target bonus potential of up to 10% of base pay.
NOTIFICATIONS
AAA Washington is committed to hiring and retaining a diverse and inclusive staff.
We are interested in every qualified candidate who is eligible to work in the United States; however, we do not sponsor visas.
We do not provide relocation assistance. The expectation for this position is that the employee lives within our Washington/Idaho service area.
AAA Washington is a drug-free workplace.
WHO WE ARE
The AAA Washington Creative Team, a welcoming group of folks who laugh about weird movies, bond over the strange things that our pets and/or children do, and go out to lunch whenever we hire someone new (thank you!) We take our jobs seriously enough to do great work for our lovely internal clients, but not so seriously that we get too stressed or need to work outside of work. We're also here to help you grow as a designer and as a creative professional.
The American Automobile Association (AAA) has been a leader in roadside assistance, mobility advocacy and traffic safety for over 120 years. AAA Washington also operates a full-service travel agency and the largest independent personal-lines insurance agency in Washington.
RANKED AS ONE OF WASHINGTON'S 2024 BEST PLACES TO WORK by Puget Sound Business Journal
BENEFITS WE OFFER
Health insurance (medical, vision, dental and prescription drug)
Up to 22 days of Paid Time Off (PTO) in the first year
Eleven paid holidays in addition to PTO
401(k) with Employer Match
Life, Short-Term Disability and Long-Term Disability insurance
Flexible Spending Accounts
Shift differential for nights and weekends
4 Hours of Volunteer Time Off per year
On-Demand Pay / Earned Wage Access
Free Premier RV AAA Washington Membership
Travel, Insurance, and Membership Discounts and Perks
Paid, on-going training throughout your career
THRIVE wellness program
Flexible Work Arrangements
Tax-advantaged commuter benefit
Free parking
Financial Literacy Education
DISCLAIMER:
Position/Job characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
