Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Loud Noises (Equipment/Machinery)
Job Description
Reports To: Field Services Manager
Location: East Coast - Tewksbury, MA
Position Summary:
Coordinate and perform service/calibration/maintenance on automated lab equipment for various customers in the factory-based depot. Build and maintain strong customer relationships via outstanding service and technical support. The individual will assist in the factory-based service depot with repair, maintenance, and calibration of customer-owned lab equipment.
Crucial Job Functions and Accountabilities:
Promote, quote, schedule, and perform In-Depot maintenance and repairs of customer-owned automation lab equipment.
Produce and distribute high quality Field Service Reports of work performed.
Promote and Quote service contracts for automation equipment customers.
Work with equipment vendors to report quality issues and maintain technical knowledge of current and emerging automation equipment.
Quality Control support including new process development, technical communications, training, and solving.
Strong interpersonal skills and the ability to efficiently connect with all levels of personnel internal and external to the company.
Maintain and update CRM database.
Minimum Requirements/Qualifications:
Travel Requirements:
Ability to travel overnight up to 25%
Educational Qualifications:
Associate Degree in an engineering related field or equivalent experience (Bachelor's degree preferred)
Experience Qualifications:
3+ years' experience in mechanical troubleshooting and repair
High proficiency in technical troubleshooting and repair
Experience in customer relationship management
Excellent digital literacy including an understanding of Microsoft Office applications and Operating Systems (Windows, Word, Excel, and Access)
Ability to efficiently learn and use CRM applications (SalesForce.com experience preferred)
Strong oral and written communications skills
Ability to operate independently, with initiative, and good business judgment
Strong interpersonal and time management skills
Ability to write reports, business correspondence, and procedure manuals
Ability lift and/or move up to 75 pounds
Physical Requirements / Work Environment
Electronics manufacturing setting with personal protective equipment (PPE) requirements including but not limited to: safety glasses protection and closed toed footwear.
Prolonged periods of sitting required.
What We Offer
Compensation
Competitive Hourly Pay Rate
Additional shift differential for 2nd shift and 3rd shift positions
Annual performance-based bonus
Annual merit performance-based increase
Excellent Benefits
Benefits & Total Rewards | Thermo Fisher Scientific
Medical, Dental, & Vision benefits-effective Day 1
