Job Description:
JOB GOAL:
To advance Kirkwood's Center for Hospitality Excellence's vision to lead the world in educating and preparing the finest hospitality professionals that will impact the global community. Our Mission is to be the best place to learn, recruit and stay. We do this by teaching, developing and serving.
GENERAL JOB SUMMARY:
This job can be full time with benefits or part-time depending on availibility.
Set-up and serve food and beverages to guests. This position serves as a trainer. Trainers are responsible for supervising the learning experiences of students and hourly employees in all areas of The Hotel at Kirkwood Center, The Kirkwood Center for Hospitality Arts and The Kirkwood Center for Continuing Education.
UNIVERSAL CORE COMPETENCIES: Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions. Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment. Perseverance- commitment to excellence even in the face of adversity or delay in achieving success. Lead- regardless of title, through positive influence.
DUTIES/RESPONSIBILITIES::DUTIES/RESPONSIBILITIES:
Provide prompt, courteous and efficient food and beverage service for the banquet department.Set up for banquet events, carry trays, serve guests and clean up events.Provide consistently high standard of service in all areas of service and meal functions related to group.Ensure a clean and safe working environment.Effectively handle customer concerns.Participate in department and pre-shift meetings.Understand and practice "Service Alcohol with Care" principles.Maintain compliance with required training as designated by supervisor.Regular and consistent attendance at work.Perform other related work duties as assigned.
PERFORMANCE EXPECTATIONS:Welcome, value, and nurture people of all backgrounds, perspectives, and experiences as well as support and promote an environment that accepts differences.Regular and consistent attendance at work.Provide prompt and courteous service to all customers. Adhere to all environment policies and procedures as required.Ensure adherence to all regulatory requirements, including the health code.
The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered as all-inclusive listing of work requirements. Individuals may perform other duties as assigned.PHYSICAL ACTIVITIES WITH/WITHOUT REASONABLE ACCOMMODATION:
Position involves working in a business setting. Occasional (10-33%) sitting, viewing equipment and supplies and other types of close visual work. Frequent (34-66%) reaching, pulling, grasping, lifting and pushing up to 50 pounds. Constant (67-100%) standing, walking, repetitive motion, talking and listening.
MINIMUM QUALIFICATIONS:
High School Diploma or EquivalentServing: Must be at least 16 years old.Customer service skills and knowledge are essential.Bartending Shifts: Must be 18 years or older.
PREFERRED QUALIFICATIONS, LICENSES, CERTIFICATIONS OR REGISTRATIONS:Experience is preferred, but not required.
EEO AA/STATEMENT:Kirkwood Community College shall not engage in nor allow unlawful discrimination against any employee or applicant for employment. This includes all employment practices, hiring practices, and unwelcome harassment of applicants or employees based on race, color, national origin, creed, religion, sex, sexual orientation, gender identity, age, disability, genetic information or actual or potential parental, family, marital status or veteran status. If you have questions or complaints related to compliance with the policy please contact the Vice President of Human Resources at Kirkwood Community College, 313 Kirkwood Hall, 6301 Kirkwood Blvd., SW, Cedar Rapids, IA 52404, Telephone: 319-398-5572,
Email: equity@Kirkwood.edu or the director of the Office for Civil Rights U.S. Department of Education, John C. Kluczynski Federal Building, 230 S. Dearborn Street, 37th Floor, Chicago, IL 60604-7204, Telephone: (312) 730-1560
Facsimile: (312) 730-1576,
TDD (800) 877-8339
Email: OCR.Chicago@ed.gov.
