The Walmart U.S. eCommerce Fulfillment Services team builds products that allow Marketplace sellers to easily provide fast, affordable delivery options to Walmart's customers. We build the tools our sellers need to send inventory to Walmart, maximize their sales, and monitor the health of their business.
NOTE: This is a hybrid content design role tied to any one of our WFS hubs located in Hoboken, NJ, San Bruno, CA, Sunnyvale, CA, Bellevue, WA, or Bentonville, AR.
As a Senior Content Designer for Walmart Fulfillment Services (WFS), you'll collaborate with cross-functional partners across Product, UX Design, the seller content community, and more to craft written content deliverables for a portfolio of projects in a variety of formats such as UX content design, targeted seller communications, and seller education content. You'll use your storytelling talent to empower our sellers to grow their sales through clear, compelling content served up to them when they need it. Working closely with your product and design partners, you'll influence language in user experiences, develop instructional content, and content that drives sellers to take action when necessary, keeps them informed and engaged, and guides them to operate their day-to-day business with WFS. Ultimately, you'll transform complex information into best-in-class content, keeping our sellers' needs top of mind.
Job responsibilities
Drive the content strategy of our WFS products by owning the output of seller-facing messaging (UX content design, in-app messaging, educational content, etc.).
Leverage content expertise to generate ideas and evaluate opportunities for scaling and elevating the impact of the WFS Content team.
Work with cross-functional partners to align on content deliverables and timelines, proposing trade-off decisions as needed.
Complete the end-to-end content strategy development process for a portfolio of projects (discovery, ideation, iteration, and analysis).
Independently develop content requirements, project sizing, and prioritization against other projects, influencing the broader content team roadmap.
Independently manage personal workload and stakeholder relationships.
Collaborate with product owners, business operators, seller content owners, and other key stakeholders at varying degrees of project involvement (embedded, consulting, etc.).
Ensure that WFS seller-facing content is concise, relevant, actionable, and user-friendly.
Contribute to the creation and maintenance of UX and editorial content standards and guidelines.
Work quickly to create or review content for stakeholders and incorporate any feedback.
Drive a better, more consistent user experience for WFS sellers.
Act as a strong advocate for WFS sellers.
You'll sweep us off our feet if...
You have 3-5 years of experience in UX writing, digital content creation, ecommerce copywriting, or internal communications, working with product content, preferably with some transactional comms experience.
You obsess over your users and understand innately what "less is more" means to the user.
You have great storytelling skills and can use them to think about how content plays a role in the end-to-end experience.
You have a keen eye for consistency and attention to detail, upholding content standards and guidelines with conviction and calling out gaps when you see them.
When requirements change or business needs pivot, you're not afraid to tear the content strategy down and rebuild it. You're comfortable using both qualitative and quantitative data to make informed decisions.
You're a team player and effective at working cross-functionally.
You have a passion for writing, enthusiasm for spreading the word, and a desire to make a positive impact on the team's culture.
You're organized and disciplined and can manage multiple projects simultaneously.
You're stimulated by challenges and are ready to engage at Fortune 1 scale.
Minimum Qualifications
Option 1: Bachelor's degree in UI/UX design, English, communications, writing, or related area and 3 years' experience in UI/UX content design, communications, content strategy, writing, or related roles.
Option 2: 5 years' experience in UI/UX, content design, communications, marketing, ecommerce, or related area.
Preferred Qualifications
Bachelor's degree in English, Communications, or a related field
3-5 years of experience as a digital or web writer
Adept as working in a fast-paced environment
Proficient with Microsoft Office suite
Working knowledge of Figma, Confluence, Jira, and Asana
Deep understanding of content strategy and/or UX best practices
Strong communication, writing, and collaboration skills
A self-starter who can work effectively alone and as part of a team
About Walmart Ecommerce:
We are Walmart eCommerce - the team shaping the future of online shopping by defining the global online marketplace that influences millions of shoppers daily. We bring a passion and expertise that is unmatched, and our efforts have an epic impact on the world around us, both inside and outside of work. With colleagues across the nation, we strive to create a sense of belonging and embrace diversity in all forms, with no shortage of guidance and support for you as you grow and develop your career here. Discover the impact you can make at careers.walmart.com.
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
Hoboken, New Jersey US-10649/Bellevue, Washington US-11075:The annual salary range for this position is $108,000.00-$216,000.00 Sunnyvale, California US-04397/San Bruno, California US-08848:The annual salary range for this position is $117,000.00-$234,000.00 Bentonville, Arkansas US-06100:The annual salary range for this position is $90,000.00-$180,000.00
Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include:
- Stock
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 3 years' experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area. Option 2: 5 years' experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Design certification (for example, IDEOU - Foundations in Design Thinking Certificate), Driving product development in a user experience area, Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area, Related industry experience (for example, retail, supply chain, eCommerce, healthcare), UI/UX, Interactive and Visual Design, Electronics Art, Multimedia Design, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.
Primary Location...
680 West California Avenue, Sunnyvale, CA 94086-4834, United States of America
About Walmart
At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
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