As a Support Specialist, you are responsible for providing front-line technical support while also maintaining exceptional customer service. You will address borrower requests via phone, social media, and email communication. Depending on your assignment, you will focus in one of the following areas:
Communication Support
Being in Customer Service, you address general inquiries and otherwise assist anyone contacting the company, including by gathering basic customer information to the extent necessary to answer their questions and connect them with appropriate people at the company, while abiding by all legal requirements and company guidelines, including those that prohibit taking loan applications from or discussing any loan terms with prospective borrowers.
This is a full-time position.
Job duties may include, but are not limited to:
Communication Support
Act as the first point of contact for borrowers needing assistance via email, social media, phone, and web chat. Provide exceptional customer service, both internally and externally.
Address general inquiries, via email, web chat, and phones, about the VA loan process. Gather basic borrower information, while abiding by company and industry guidelines prohibiting any discussion of loan terms with customers.
Track borrower interactions within the appropriate systems which include but is not limited to CRM, Cisco Finesse and the Web Chat platform.
Actively contribute to making the team and culture stronger by assisting with other duties as needed, excluding licensed activity.
We're looking for someone who can be passionate about their job and have fun doing it, who will deliver results with integrity, and who enjoys finding ways to enhance the lives of others every day.
We'll also want to know you can demonstrate these attributes:
Ability to work Wednesday-Saturday 8am-6pm
High attention to detail
Dedicated work ethic
Ability to multitask
Exemplary customer service skills
Excel in a fast-paced, results-oriented environment
Thrive in a highly cooperative work setting
Effective communication and conflict resolution
Quantitative and analytical problem solving skills
Strong communication skills (both written and verbal)
At least 6 months of experience as a Customer Service Representative
Working knowledge of any of the following: PC, Mac, Android, Apple or Linux systems
Proficient in basic computer technologies and strong typing skills, as appropriate for an internet-based company
Regular and predictable attendance
Veterans United Home Loans and its affiliates are proud to be Equal Opportunity Employers committed to creating a diverse and inclusive workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or other legally protected classifications.
