Job Description:

Posting Number:

S12893P

Working Title:

Medical Records Associate

Department:

VetMed-VTH Admin Services

About the University of Georgia:

Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education (
https://www.uga.edu/). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,000 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 40,000 students including over 30,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.

About the College/Unit/Department:

The University of Georgia College of Veterinary Medicine, founded in 1946, is dedicated to training future veterinarians, providing services to animal owners and veterinarians, and conducting investigations to improve the health of animals as well as people. The college benefits pets and their owners, food-producing animals, and wildlife by offering the highest quality hospital and diagnostic laboratory services. Equipped with the most technologically advanced facilities located on a university campus, the college is dedicated to safeguarding public health by studying emerging infectious diseases that affect both animal and human health. The College of Veterinary Medicine values all members of the university community, recognizing that differences in experience and culture can only lead to a more well-rounded, accepting academic environment as embodied in our Principles of Community (http://vet.uga.edu/principles-of-community/" target="_blank">
http://vet.uga.edu/principles-of-community/>)

College/Unit/Department website:

https://vet.uga.edu/hospital-and-primary-care/

Posting Type:

External

Retirement Plan:

TRS

Employment Type:

Employee

Benefits Eligibility:

Benefits Eligible

Full/Part time:

Full Time

Additional Schedule Information:

Monday-Friday, 8a to 5p.

Advertised Salary:

Commensurate with Experience

Posting Date:

11/08/2024

Open until filled:

Yes

Proposed Starting Date:

12/09/2024

Location of Vacancy:

Athens Area

EEO Policy Statement:

The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).

USG Core Values Statement:

The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at
https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.


Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at
https://www.usg.edu/policymanual/section6/C2653.

Classification Title:

Office/Clerical Assistant

FLSA:

Non-Exempt

FTE:

1.00

Minimum Qualifications:

Requires are least a high school diploma or equivalent. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

Preferred Qualifications:

-Intermediate to advanced technology skills using multiple software applications.
-Ability to work in an animal care hospital environment.

Position Summary:

This position provides customer service to all clients of the Medical Records Department. Primary responsibilities include: attaching documentation to patient records; answering and routing phone calls, emails and faxes in a timely manner; processing records requests, and other duties as assigned. This position will assist the VTH Business information systems manager in providing first level support for end users of Vetview and Instinct applications such as login issues and basic functionality.

Knowledge, Skills, Abilities and/or Competencies:

• High level of attention to detail and superb organizational skills.


• Ability to exhibit polished customer service and communication skills.


• Due to the fast-paced nature of this work environment, time management skills are essential.


• The ability to critically think through day to day challenges in the workplace.


• Proficiency with computers and the ability to learn a new computer system easily.


• Function effectively in an environment of multiple and conflicting priorities and to arrive at effective decisions in short period of time.
  
  
  
  

Physical Demands:

• Sitting for long periods of time.


• Lift and carry up to 35lbs.


• Frequent bending/stooping in order to shelve files.


• Utilization of computer screen for the course of a shift

Is driving a responsibility of this position?:

No

Is this a Position of Trust?:

Yes

Does this position have operation, access, or control of financial resources?:

No

Does this position require a P-Card? :

No

Is having a P-Card an essential function of this position? :

No

Does this position have direct interaction or care of children under the age of 18 or direct patient care?:

No

Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications):

Yes

Credit and P-Card policy:

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the
UGA Credit Background Check website.

Background Investigation Policy:

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the
UGA Background Check website.

Duties/Responsibilities:

• Provide customer service by assisting internal clientele in the Medical Records office attaching documentation to patient records; placing, answering, and routing phone calls, emails, and faxes in a timely manner; processing records requests;


• Assist in providing first level support for end users, such as login issues and basic functionality in Vetview and Instinct (the medical records platforms for the hospital)

Percentage of time:

30

Duties/Responsibilities:

• Organize medical records and paperwork; audit records for completion of required documentation; and archive files


• Active participation in departmental process improvement projects

Percentage of time:

25

Duties/Responsibilities:

• General use of e-mail and electronic scheduling aids


• Copying/Printing/Faxing


• Other duties as assigned

Percentage of time:

25

Duties/Responsibilities:

• Completing transfer of ownership requests thru the electronic medical record system for the small and large animal hospital that involves speaking to the client to confirm rights to ownership, validate documentation provided, and update information in Vetview system.


• Completion of transfers for donating animals to the large animal hospital.


• Serve as back up medical records front desk during times of team absences


• Assist in resolving inaccuracies and duplications in records within Vetview

Percentage of time:

20

Contact Details:

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.

Recruitment Contact Name:

Kris Mitchell

Recruitment Contact Email:

krista.mitchell@uga.edu

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