The IT Support Senior Technician has an expert level of technical knowledge and experience in one or more IT-related areas. This position's scope of responsibility includes providing technical support and assistance to departments, faculty, staff, and students with the use of hardware and some software support and maintenance. The IT Support Senior Technician will also specialize in hardware and software that support institutional strategic initiatives, and manage area or unit IT projects that impact multiple departments or units.
Requisition ID
39351BR
Travel Required
Up to 50%
Pay Grade Maximum
Salary commensurate with related education, experience and/or skills.
Major/Essential Functions
With close supervision by management and/or project leads:
The IT Support Technician IV's scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance.
This position will also specialize in hardware and software relevant to the department or unit, and manage area or unit IT projects in support of business operations.
Knowledge, Skills, Abilities: Ability to:
Exercise judgment based on an understanding of organizational policies and activities.
Plan and organize effectively, prioritize goals, use time efficiently, and stay on task.
Communicate effectively, both orally and in writing.
Establish and maintain effective work relationships.
Basic analytical skills, including process description, logic, problem diagnostics, and problem-solving.
Basic technology hardware and software competency.
Training in fundamental hardware and software support through education or experience.
Grant Funded?
No
Pay Grade Minimum
Salary commensurate with related education, experience and/or skills.
Pay Basis
Monthly
Work Location
Lubbock
Preferred Qualifications
Experience with multiple operating systems including Microsoft Windows, Apple Macintosh.Advanced knowledge with Microsoft Office products.Recognized certification in PC Support field (Preferred CompTia A+ and Microsoft qualifications).Advanced experience with network domain environments.
Campus
HSC - Lubbock
Department
ITSC PC Support Lbk
Required Attachments
Cover Letter, Resume / CV
Job Type
Full Time
Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website.
Job Group
Senior Level IT
Shift
Day
EEO Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.
Required Qualifications
Bachelor's degree with coursework in computer science, MIS, IT, or other related area plus seven (7) years related full-time paid experience OR a combination of related education and/or experience to equal eleven (11) years.
Does this position work in a research laboratory?
No
Navy Enlisted Classification Code
CTT, IT
Army Military Occupational Specialty Code
25B, 255A
Air Force Specialty Code
3D1X1, 3D1X2
Marine Military Occupational Specialty Code
0651, 6694
Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx.
