The Collections Specialist position is focused on researching, identifying, and resolving issues relating to customers' past due balances. Specialist will perform all activities necessary to collect outstanding receivables in a timely manner within assigned portfolio.
The Collections Specialist will be responsible for ensuring that all collection activities are performed in a professional manner with a customer service focus. Candidate must be detailed oriented, have excellent problem-solving skills and the ability to work in a remote team environment. This position is cross-functional with the Cash Application Department and will require moderate analytical & financial skills, and excellent verbal and written communication skills. Oxford uses HighRadius Collections and Cash application software for worklist and automated dunnings. This role is responsible for working accounts that are not paying timely and/or being proactive in identifying and solving problems that result in payment delays.
What We Offer
Responsibilities
Review assigned Worklist in High Radius to follow-up by Phone or Email for collection of overdue accounts
Use the High Radius system to track emails, notes, and tasks.
Handle accounts with special care that require unique invoicing requirements.
Perform courtesy calls on large invoices just coming due and or new accounts for verification that all is in order to pay
Supports and adheres to established accounts receivable collection & escalation processes
Strong attention to detail and the ability to reconcile complex customer accounts
Supports Cash Applications when assistance may be needed
Provides client support and relationship building with all internal and external customers
Communicates effectively across all levels of the organization
Other duties as needed assigned by Manager
Additional Responsibilities
Skills
Intermediate knowledge of MS Excel and Word required
Previous experience with PeopleSoft is a plus
Ability to maintain regular attendance and work all hours necessary or required
Education
Associate College Degree
Experience
Associates degree preferred or equivalent work experience
3-5 years of B2B collections experience desired
Competencies
Supervision
Salary Information: 45000-60000
Please contact careers@oxfordcorp.com if you are interested in this position.
Oxford is an Equal Employment Opportunity Employer. All qualified applications will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Oxford will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. Oxford provides holiday pay, paid time off, medical, dental, vision, life and disability benefit plans, flexible spending accounts, health savings accounts, employee tuition reimbursement, student debt assistance and a 401(k) Retirement Savings Plan. Oxford is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please email staffbenefits@oxfordcorp.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
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Nearest Major Market: Boston
Job Segment: Employee Relations, Labor Relations, Human Resources
