Job Description:

Location: Phoenix, AZ

Description:

Role - Site reliability Engineer


Type: Contractual ( No sub Vendors)


Location - Phoenix, AZ ( Hybrid - Local profile only)



Responsibilities |


• Monitor systems and infrastructure to maintain operational and performance levels

• Rotational on-call responsibilities

• Work closely with other SRC professionals/engineers when issues arise, collaborate on troubleshooting, and provide consultation/resolution with events/incidents

• Anticipate potential problems before they become impacting and collaborate to determine solutions

• Gather and analyze metrics from tools and system/application logs to assist in performance tuning, fault finding, and resolution

• Create sustainable systems and services through automation, processes enhancement, tools, and noise reduction

• Build automation to manage the SRC operations and eliminate/minimize manual functions and toil

• Collaborate with Application/Infrastructure support engineers and operations teams

• Engage in post-incident reviews for improvements and determining the cause to prevent recurrence



Required Knowledge, Skills, and Abilities


Possess a breadth and depth of technical and management knowledge

Continuous improvement mindset, always looking for opportunities to streamline, routinize, or automate

Working knowledge across technology the following support areas:

- Server: Administration and troubleshooting in Linux and Windows as well as patching and basic scripting skills (PowerShell, Bash)

- Converged Solutions: Experience in VCE/UCP (including VMWare versions 6 and above), platform and network connectivity, and patching - understanding of current threat analysis and remediation trends, alongside PowerShell and Linux scripting skills

- Storage: CIFS/NFS, Linux and Windows scripting, DPA reporting, Avamar and Data Domain administration, and solid understanding of Windows and Linux environments

- Middleware: Linux, Windows, WebSphere, Apache, IIS, WebLogic and Tomcat

- Mainframes: JCL, CICS SYSPLEX

- Networking: Strong understanding of the network protocols and OSI Model, as well as Network+ Certification

- Workflow and Knowledge Management: ServiceNow

- Collaboration Tools: TrueSight, Jira, and Confluence

- Process: Skilled and knowledgeable in ITSM; proficiency in operations analytics methodologies to drive performance improvement (e.g., Lean)

Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex technical issues

ITIL fundamentals

- Familiarity with Problem Management, Change Management, Release Management, Event Management, and Incident Management



Soft Skills


• Adaptability to prioritize criticality to incoming incidents; high volume environment

• Capable of balancing multiple projects

• Ability to quickly learn and adapt to testing and support requirements for non-production work, including creating documentation for new process and procedures

• Strong problem resolution skills including the ability to drive problem in fast paced environment problem bridges

• Strong skills addressing production critical incidents

• Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex technical issues

• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels

• Self-motivated and able to work independently or as part of a team, taking ownership of tasks and driving them to completion

• Insatiable curiosity of how technologies work and how technologies interface in complex, large scale environments



Education / Experience


Bachelor's degree in Engineering, Computer Science, or related field required (or equivalent experience

2 years experience supporting a large enterprise center

Contact: rmaurya02@judge.com


This job and many more are available through The Judge Group. Find us on the web at www.judge.com Apply Now