Make outbound calls to the Medicare Advantage patient population within the Optum Care Network to schedule preventative care and health maintenance visits with primary care departments.
Engage with insurance companies over the phone to assist patients with insurance updates as needed.
Greet customers into the practice and provide instructions and/or directions as necessary over the phone.
Schedule and coordinate all patient appointments as directed.
Maintain an organized and clean work area, free of clutter.
Prepare all documentation and records with accuracy as directed or necessary for patient care.
Meet or exceed the performance measures established by the Practice Management Department.
Follow established policies and procedures related to the position.
Participate and contribute in a team-based environment.
Maintain a team-supportive attendance record.
Understand and deliver quality customer service that is consistent with Optum's efforts in becoming a High Performance Organization.
Follow HIPAA regulations.
Adapt and perform effectively in a continuously changing environment and in occasional difficult situations.
Ensure communication, conduct, and dress portray a professional quality at all times.
Contact: mgautreau@judge.com
This job and many more are available through The Judge Group. Find us on the web at www.judge.com
