This role will create, analyze, and support provider and ancillary templates and scheduling configuration in order to maximize patient access for assigned operational units. This role will also provide consultative support to operations on template implementation and configuration, and assure that provider and ancillary schedules are generated/modified efficiently and in a timely manner. In partnership with Operations and IT, they will provides analysis, testing, documentation, problem resolution and implementation of solutions as they apply to scheduling within UC Health.
About UC Health
UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching-a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, Daniel Drake Center for Post-Acute Care, Bridgeway Pointe Assisted Living, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com.
High school Diploma Required
Associate's Degree Preferred
Epic Cadence Certification: If certification is not held at time of hire, it must be obtained within first year in the role.
REQUIRED SKILLS AND KNOWLEDGE:
Work requires an in-depth understanding of centralized call center operations and technologies.
Work requires experience in an academic medical center, large integrated health system.
Work requires strong leadership, team building and engagement, communication, problem solving, organization, and change management.
Work requires knowledge of EPIC and experience with Cadence, templates, and scheduling.
Job Function: Operations
Reviews, prioritizes, and processes Cadence template support requests
Evaluates each request for conformity with Access Standards, follows up with clinical department personnel (Administrator, provider, staff) for resolution
Responsible to contact clinical department leadership to obtain missing information needed to process the request within an appropriate time frame
Uses system knowledge and critical thinking skills in building new templates /modifying existing templates
Understands implications of changes (visit types, durations, session limits, session time changes, etc.) and discusses any concerns with Manager, as appropriate
Documents template hold/unavailable reasons, notifies Access Center Leadership of bumped patients and reasons for cancels as well as makeup session time.
Reports any patterns or trends of suspected abuse of the Epic templates, Access Standards and/or change processes to Management, providing details.
Responsible for communicating new templates changes to all responsible parties' (i.e. requester, Decision Tree and Access Center) to ensure awareness and cohesion
Revises template release dates, as requested
Job Function: Interdisciplinary Collaboration
Collaborates with access center leadership, department leadership and decision tree teams to resolve issues, improve workflows and patient access.
Proactively meets with and creates partnership with department leadership to coordinate optimal template designs, ensure appropriate maintenance and answer questions and solutions including system template standards
Serves as a resource to department staff and to external departments with questions regarding functionality, options for template design, etc.
Job Function: Data Driven Capacity and Utilization Optimization
Assists with template audits and template improvement efforts
Runs reports and provides data to support departmental processes.
Job Function: Template Optimization
Aids with template optimization, including basic review of templates, visit types, etc. to identify anything that appears to be setup incorrectly
Audits template cancellations to ensure appropriate cancel reasons are used
Makes system enhancement and/or process recommendations
Maintains a working knowledge of Epic Template and Scheduling Functionality
Understands functionality of assigned application(s), the workflows have been defined, and the reasoning behind them
Working knowledge of Cadence process as it pertains to template build and ability to troubleshoot scheduling issues
Attends and participates in internal and interdepartmental meetings, as requested
Assist with testing for system upgrades, enhancements, etc.
All other duties as assignedJob Function: Operations
Reviews, prioritizes, and processes Cadence template support requests
Evaluates each request for conformity with Access Standards, follows up with clinical department personnel (Administrator, provider, staff) for resolution
Responsible to contact clinical department leadership to obtain missing information needed to process the request within an appropriate time frame
Uses system knowledge and critical thinking skills in building new templates /modifying existing templates
Understands implications of changes (visit types, durations, session limits, session time changes, etc.) and discusses any concerns with Manager, as appropriate
Documents template hold/unavailable reasons, notifies Access Center Leadership of bumped patients and reasons for cancels as well as makeup session time.
Reports any patterns or trends of suspected abuse of the Epic templates, Access Standards and/or change processes to Management, providing details.
Responsible for communicating new templates changes to all responsible parties' (i.e. requester, Decision Tree and Access Center) to ensure awareness and cohesion
Revises template release dates, as requested
Job Function: Interdisciplinary Collaboration
Collaborates with access center leadership, department leadership and decision tree teams to resolve issues, improve workflows and patient access.
Proactively meets with and creates partnership with department leadership to coordinate optimal template designs, ensure appropriate maintenance and answer questions and solutions including system template standards
Serves as a resource to department staff and to external departments with questions regarding functionality, options for template design, etc.
Job Function: Data Driven Capacity and Utilization Optimization
Assists with template audits and template improvement efforts
Runs reports and provides data to support departmental processes.
Job Function: Template Optimization
Aids with template optimization, including basic review of templates, visit types, etc. to identify anything that appears to be setup incorrectly
Audits template cancellations to ensure appropriate cancel reasons are used
Makes system enhancement and/or process recommendations
Maintains a working knowledge of Epic Template and Scheduling Functionality
Understands functionality of assigned application(s), the workflows have been defined, and the reasoning behind them
Working knowledge of Cadence process as it pertains to template build and ability to troubleshoot scheduling issues
