Digital Account Manager (CSM)



Direct-hire on-site role



Location: Mcallen, TX 78501


Salary is negotiable based on experience


JOB DESCRIPTION



Summary



We are currently looking for Digital Account Managers to join our Client Success Team


This is not a Sales position but one to develop relationships with our current Advertisers from Media Plan Proposals to Campaign set up and activations while delivering insights, recommendations, retention and growth. We expect this team to become a trusted Hispanic Advertisement advisor and customer advocate, while transmitting Pulpo's core values and delivering the best client experience. Travel is required in and outside of local market. Position will report directly to the Senior Vice President.


Essential Functions



* Develop Client Digital Media Plan Proposals and execute with adOps team


* Provide dedicated Account Management service for Key National Accounts


* Daily monitoring of campaign execution


* Resolve issues on a timely manner


* Work cross-functionally within Sales and other organizations to drive revenue and increase customer satisfaction


* Develop client insights, reporting, and analysis to present media plan results


* Billing reconciliation


Desired Skills and Experience



* Minimum of 3 years of relevant experience in related field. Experience in Digital Media required


* Experience with client facing role as a digital Account Manager or Campaign Manager preferred.


* Strong verbal and written communication skills


* Ability to effectively prioritize and manage tasks within a fast-paced environment


* Capable of taking initiative and negotiating through difficult situations


* Strong understanding of Internet terms and technologies


Position Type/Expected Hours of Work



This is a full time position. Actual hours and schedule may vary.


All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.