The duties of a Customer Service/Order Entry Representative include answering incoming calls and providing outstanding customer service to assist our client’s customers with questions, product information and orders
Additional duties include:
Listening to customers questions and concerns, providing answers or responses as needed
Providing information about products,services and customer orders
Keeping records of customer interactions or transactions, recording details of inquiries, comments, complaints, as well as actions taken
Reviewing or making changes to customer accounts
REQUIRED EXPERIENCE:
Minimum of 1 year recent customer service/order entry experience preferably in a manufacturing industry.
Bi-lingual- English/Spanish ( Preferred)
Proficient in MS Word, Excel and strong data entry skills
Strong communication an interpersonal skill
Excellent follow up and organizational skills
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All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
