The Systems Engineer will be responsible for driving strategy and delivery of complex Telephony projects. Responsible to lead work effort for ongoing critical projects in areas of Voice recording and Unified Communications. This person will be working closely with other technical specialists and architects, as well as security and compliance, deployment and production management specialists responsible for delivery of a secure, compliant and stable enterprise UC platform. Managing complex projects within company governance approval and ensuring successful implementation.
Essential Functions
Responsible for implementation and solutions delivery of Unified Communications products and enhancements based on current production deployments for Voice over IP and Digital telephony systems.
Perform mid to advanced level administration, implementation and troubleshooting of voice systems, dialers, call recorders and desk top platforms, and supporting infrastructure
Provide Planning, Design and Implementation throughout the install Lifecycle, including application and hardware upgrades, and solution optimization
Provide and maintain architectural documentation of telecommunications infrastructure and creating handover documentation to Service Operations
Troubleshoot network/VOIP problems, referring to vendors or technicians as appropriate
Responsible for implementing and maintaining all aspects of the VOIP network infrastructure (i.e. Cabling- Racking/LAN/WAN/WLAN/VoIP)
Participate in multi-discipline design teams to provide solutions and capacity planning of equipment and VOIP network
Implement tactical plans to meet tight timelines and to ensure minimal disruption to the Customer environment providing world class customer service to internal and external customer
Provide VoIP and network incident and problem management
Assist with development of documentation for standards requirements within the department
Provide accurate, clear, concise documentation and assistance to service operations
Review and ensure accurate systems documentation is maintained throughout the course of the project
Excellent team player with ability to coordinate and cooperate with others
Host project meeting with key personnel to review project progress, publish status reports on a scheduled basis
Other relative duties as assigned
Minimum Qualifications
High School Diploma, or an equivalent combination of education/experience
Current and valid US driver's license
At least 3-5 years hands-on experience deploying IP telephony solutions
Must pass pre-employment background check and drug test
Knowledge, Skills and Abilities
Hands-on experience in Call control, IP routing, VOIP deployments and SIP Trunking are necessary
Experience with Cisco, Zultys, and /or Mitel is required
Routing and switching/data/voice networking skills preferred, including H323/SIP/ MGCP/MTP, etc.
Ability to analyze and design voice systems to achieve efficient and secure operation
Experience working in large enterprise voice networks is desired.
Ability to work under pressure and interface with senior management is critical
Physical Demands
Spends more than 2/3 of time standing, kneeling/crouching/stooping, using hands and reaching. Spends approximately 1/3 of time walking and talking/hearing. Frequent lifting required of items 25-50 pounds.
Work Environment
May be exposed to variable weather conditions. Other conditions may include proximity to forklifts or other heavy machinery and using various tools and hardware. Worker may be subject to frequent heavy lifting.
Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EOE Minorities/Females/Disability/Veterans; VEVRAA Federal Contractor
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.
