is accepting applications for the following position:
Financial Aid Clerk
Part Time @ 29 hours per week
Campus: Moore or Smyrna
Position number: B99588
Salary: $13.76-$15.76 per hour
Motlow State is located in the beautiful rolling hills of middle Tennessee and has four campuses that serve students from eleven counties. We offer a comprehensive benefits package that includes an excellent retirement plan and state employee discounts. Motlow positions are contingent upon funding availability and budget approval.
General Function:
Assist with the day-to-day operations within the financial aid office. Serve as a front-line personal contact for students and others with questions regarding the financial aid process at Motlow State. Maintain and update financial aid chatbot.
Minimum Qualifications:
High school diploma or equivalent; and, two (2) years' experience in a higher education setting. Additional post-secondary education from a regionally accredited institution may substitute for the required experience on a year for year basis up to two years.
Preferred Qualifications:
High school diploma or equivalent; and, three (3) years' experience in a higher education setting. Additional post-secondary education from a regionally accredited institution may substitute for the required experience on a year for year basis up to three; and, three (3) years' experience in a higher education setting working with financial aid; and, experience working with the Banner Financial Aid system and/or similar systems.
Major Duties and Responsibilities:
Assist with the management of assigned financial aid program(s) to include assisting with administration, processing, verifying eligibility, awarding, monitoring, and adjusting awards each semester; reconciling accounts; maintaining institutional compliance as required by program proponent organization and applicable statutes; and maintaining the student information system/Banner as related to assigned program(s).
Assist customers, via email, call center escalations, phone or walk-ins, with general questions about financial aid programs, processes, eligibility, refunds, impact of withdrawal or over awards. Elevates complex questions to Financial Aid Counselors or Financial Aid management.
Assist students and parents who require assistance with navigating the financial aid process or financial aid programs
Maintain and update the financial aid chatbot
Review documents received for accuracy and completeness
Maintains files accurately, in paper and/or electronic formats. Assists with the Records Retention and Destruction of financial aid data in accordance with established statutes and guidelines
Other duties as assigned
Knowledge, Skills and Abilities:
Knowledge of confidentiality statutes and policies as they apply to FERPA and financial aid programs
Maintains detailed current knowledge of federal/state/local/institutional financial aid programs, policies, procedures and funds
Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.
Communicate effectively, both in writing and verbally, with students, parents, high school counselors, fellow employees, college administrators, and other stakeholders
Strong computer skills, including but not limited to ERP (Enterprise Resource Planning) system(s) (Banner), word processing, spreadsheets, e-mail, database, and internet
Make presentations to diverse stakeholders including groups of staff, parents and students
Ability to use an imaging system to scan, index, and retrieve financial aid data and documentation
Ability to establish and maintain effective working relationships with other employees, outside governmental and community agencies, and the general public
Ability to contribute to a student focused environment and knowledge of college resources
To ensure consideration, interested applicants must submit an application and resume online with application submission.
Motlow College is an EEO/AA/Title VI/Title IX/Sections 504/ADA Employer
Motlow State Community College does not discriminate on the basis of race, color, religion, creed, ethnicity or national origin, sex, disability, age status as a protected veteran or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities.
