AmeriGas is a Drug Free Workplace. Candidates must be able to pass a pre-employment drug screen and a criminal background check. AmeriGas is an Equal Opportunity Employer.
Supervisor National Account Customer Relations
Location: King Of Prussia, PA, 19406
Company: AmeriGas Propane, Inc.
Requistion Number: 25199
When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation’s premiere propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States.
Job Summary
The Supervisor leads the Account Specialist Team that supports NA customers at an expert level individually with a sense of urgency. Knowledge of how to service individual customer accounts is essential and includes contract and billing terms, reporting requirements and account setup in SAP.
Supervisor uses working knowledge of account issues to lead cycle of continuous improvement of NA best practice processes. This practice improves the customer experience and increases customer retention for all customers in our Commercial Growth Platform. They work directly with customers, sales, and all departments within the platform and across the organization to execute processes that are effective in retaining our most valuable customers.
Key Characteristics
Leadership – Has the supervision skills to lead and develop employees while assisting in driving change and strategic process improvements for National Accounts.
Customer Retention – Improves the Commercial Growth Platform by developing simple and effective processes that ensures a high level of customer retention. Utilizes the full capabilities of the Dynamics 365 product to prioritize and respond to customer issues and manage workload.
Data Integrity – Understands the importance of customer data integrity, how to setup new accounts in SAP and the impact it has on customers and across the organization.
Relationship Building – Serves as a partner collaborating with customers, sales, field operations, IT, and distribution to provide solutions and support.
Duties and Responsibilities
Liaise with key stakeholders on an ongoing basis to ensure that designed business processes are effective in maximizing customer retention.
Utilize Dynamics 365 to provide progress updates on customer retention activities at the customer, location and deadline level for executive reporting and exception management.
Utilize Dynamics 365 to ensure all Account Management Specialists are following the same, consistent processes for issue tracking, issue resolution and external/internal communications with a sense of urgency for delivery of consistent service levels to all involved.
Identifies the pain points of current retention processes and develops solutions to enhance and maximize effectiveness.
Collaborates with all teams in the Commercial Growth Platform solving problems and while improving and streamlining the customer master data integrity for all customers.
Ensures the team maintains positive and seamless lines of communications with all customers, field managers and other key stakeholders that provide critical service to our customers.
Knowledge, Skills and Abilities
Strong organizational skills, attention to detail and task follow up skills in a fast paced and changing environment.
Adept at handling multiple assignments in a timely manner and meeting assigned deadlines.
Outstanding communication skills required that establishes and builds good relationships with a diverse group of individuals at all levels within our organization and externally.
Strong conceptual and critical thinking skills.
Excellent verbal and written communication skills.
Strong work ethic and ability to meet and work under the pressure of deadlines.
Ability to work effectively within a team and build strong working relationships with key stakeholders.
Highly self-motivated with a demonstrated ability to learn quickly and deliver results.
Education and Experience
Bachelor’s degree required. Business degree preferred.
4 to 6 years progressive experience in corporate environment.
Supervisory experience preferred.
SAP and MS Dynamics 365 experience a plus.
Strong background and experience with business process design.
Working Conditions
Based in VFSC with very limited travel.
AmeriGas is an Equal Opportunity and Affirmative Action Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.
AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.
