A client with Kforce is seeking a Project Manager II to join their team remotely. This role requires a seasoned IT Professional with expertise in application support, leadership, and communication. This role is responsible for leading production support discussions with respective stakeholder to setup Level1, 2 and 3 for client or third-party application migrating into client or client applications.
Summary:
Project: Migration of complex applications from a client environment to client environment
Timeline: Expected to complete shortly after migration starts
Responsibilities:
Lead production support discussions with respective stakeholder to understand support requirements and setup Level1,2 and Level3
Coordinate with Service Delivery Analyst Specialist to capture current and to be support process
Help Service Delivery Analyst Specialist to design tools (Service Now) for production support
Foster a culture of collaboration and innovation and continues improvement
Ensure adherence to ITIL best practices and industry standards
Communicate effectively with stakeholders, including technical and non-technical teams
Schedule required meeting with team involved to setup production support, ensure minutes of meeting are shared and action items are tracked
Provide status updates, metrics and reports to management
Work closely with Service Delivery Management to develop and maintain service level agreements (SLAs) and operational agreements
Ensure compliance with regulatory requirements
Develop and implement strategic plans to improve production support processes
Identify and prior prioritize areas of automation optimization to improve customer satisfaction
Drive knowledge management and documentation initiatives across L1,L2 and L3
Drive L1,L2 and L3 and client support teams collaboration
REQUIREMENTS:
Bachelor's degree in Computer Science, Information Technology, related filed
10+ years of experience in IT Production support, with 3 to 4 years in leadership/Project Management role
Strong knowledge of application support methodologies (ITIL)
Knowledge in Cloud platforms (AWS, Azure, etc.)
IT service management tool (Services Now)
Understand current project migrations in progress along with timelines
Understand contract support requirements, develop and implement team goals, objectives and SLAs/KPIs
Excellent leadership, communication and interpersonal skills
Strong customer service and stakeholder management skills
Ability to work under pressure, manage multiple priorities and meet target dates
Strong problem solving analytical and critical thinking skills
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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