Working under the supervision of a Police Sergeant, the Community Service Officer (CSO) serves in an unarmed, uniformed, dispatcher/communications center and security position. The Communications Center operates 24 hours a day, 7 days a week, 365 days a year. In the Communications Center, The Community Service Officer acts as a dispatcher and is responsible for supporting any incident, emergency, or non-emergency that occurs on any Babson College owned property and serves as an information service resource. This position may also be responsible for patrolling the campus on foot or in a vehicle; issuing parking tickets; performing walking or mobile escorts and transportation; communicating with neighboring municipalities, monitoring access control systems; working security details or events and assisting with various public safety functions.

WHAT YOU WILL DO

Primarily responsible for working in the Public Safety Communications Center as a dispatcher. Prioritize calls, document information, and dispatch appropriate resources using a computer aided dispatch system. Utilize a main dispatch line to field calls; handle telephone calls and walk in requests for service, including general and emergency calls for assistance; ensure Police Officers and others do not "self-dispatch."

Learn numerous databases and run queries on various law enforcement and department information systems.

Maintain radio communications with police, assigns tasks to officers using proper communications procedures based on safety priority and availability of personnel. Monitor radio communications of local police and fire departments and communicate with neighboring municipalities as appropriate.

Answer routine business, emergency and non-emergency phone calls and greet and assist people that may come to the station lobby.

Monitor and operate access control systems, alarm systems, CCTV, and radio networks.

Work on campus on foot and/or in a vehicle in an unarmed uniformed security function.

Responsible for parking enforcement, foot and mobile safety escorts and transportation, and providing a safe and secure environment at special events on campus.

Perform daily unlock and lockup of campus buildings.

Actively involved in Community Engagement by providing a variety of services along with offering assistance and being a resource for members of the Babson College Community.

May be responsible to attend training and to train other Public Safety personnel as necessary.

Assists additional assignments and responsibilities as required.

YOUR TEAM WILL INCLUDE
N/A

WHAT EDUCATION AND SKILLS YOU WILL NEED

High School diploma or GED.

A minimum of 1-3 years of work experience in a service industry that may involve call-taking and customer service support.

Hepatitis B vaccination and training in compliance with OSHA regulations; must maintain both throughout time in the position.

Knowledge of modern Public Safety and police practices in the areas of patrol, communications/dispatching, emergency medical/first responder services, investigation and crime prevention, with an understanding and commitment to the principles of Community Policing and Engagement.

Strong human relations skills; an ability to analyze emergency and non-emergency situations and develop effective courses of action.

Strong written and oral communication skills are required.

Ability to maintain and monitor radio communications.

Ability to multi-task and communicate by telephone and to field and answer questions from visitors, students, employees, and guests.

Ability to work under pressure and to be a creative problem-solver.

Ability to enter information and maintain paper and electronic records.

Demonstrated commitment to the mission of providing law enforcement and security services in a multi-cultural community that recognizes, values, and utilizes the individual differences and contributions of all people.

Knowledge of problem-solving methods; ability to become familiar with the operating procedures of various Babson College departments.

Security, health and safety, emergency medical or other safety related experience is recommended.

Envisions and proposes new methods to perform tasks that support ET&A; takes thoughtful risks; and accepts new and ongoing initiatives, objectives, and solutions to gain sought-after results.

Anticipates and embraces change; demonstrates willingness to achieve, acquire, and utilize new skills and challenging tasks; and is flexible in changing conditions.

HOW AND WHERE YOU WILL WORK
Must be willing to work flexible hours, schedules, and overtime assignments.
May from time to time be required to perform roles and responsibilities virtually or in-person including but not limited to, training, special projects, and Community Engagement activities that must be accounted for and appropriately documented as required. This may be determined by the Chief of Police or their designee.
Regular physical exertion and walking required.
Ability to travel on and off campus.
Must have had a valid unrestricted U.S. Driver's License for one year, and maintain throughout employment an insurable (as determined by the College's insurer's criteria) or a satisfactory driving record; must successfully complete and pass the College's vehicle training program within the first 60 days of employment; annual or more frequent review of employee's driving record based on the College insurer's criteria; and safety training as required by management.

ADDITIONAL SKILLS YOU MAY HAVE

Should be in good mental and physical condition.

Previous security or dispatching experience (especially in a college or university police department) preferred, but not required.

Anticipates and embraces change; demonstrates willingness to achieve, acquire, and utilize new skills and challenging tasks; and is flexible in changing conditions.