Job Description:

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Business Advisor I-Bank Disputes Employee Onboarding you will advise team members by providing business planning guidance to include research, development, planning and implementation of procedures and processes to increase business viability and ensure compliance and/or product competitiveness and profitable growth. Develops and implements solutions to influence business decisions for relevant Bank Disputes line(s) of business. Assists with the development of best in practice solutions to sophisticated business challenges. Identifies opportunities to change, improve, or streamline existing business projects and initiatives. Identifies regulatory and/or operational gaps within the experience to mitigate key risks associated with financial, reputational or member harm.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Finds opportunities and provides mentorship on procedure and process improvements to influence business optimization.


• Collaborates with enterprise partners to facilitate the development of business rules, requirements and artifacts for business projects, processes, and initiatives.


• Defines acceptance criteria, requirements, provides artifacts and acquires approvals for business processes/initiatives and responsible for required documentation of business decisions.


• Coordinates with appropriate partners and program/project sponsors to help ensure successful product and initiative implementation.


• Coordinates training, communications such as job aids and related activities for new processes, procedures and/or product changes.


• Conducts periodic testing against key controls and take vital actions to address issues.


• Assists with the development and execution of operational reporting.


• Assists in the collection and documentation of business decisions in accordance with enterprise record retention standards.


• Ensures risks associated with business activities are optimally identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.


• 4 years of project management, process consulting, or business optimization planning experience.


• Proficient knowledge of industry technology applications such as Salesforce, SharePoint, Portal, CRM, CBS, Fiserve, KDIM, Fidelity, Metric Stream, or other industry related applications.


• Proven experience in developing communications and delivering key information optimally to team members and all levels of management to influence decisions centered around business optimization.


• Knowledge of risk management frameworks and regulatory requirements for applicable LOB.


• Proficient knowledge of Microsoft Office tools.

What sets you apart:

• US military experience through military service or a military spouse/domestic partner.


• Experience serving as the primary point of contact for and providing critical support to candidates, hiring managers, and internal business stakeholders/managers to provide a world-class onboarding experience for newly hired employees that includes access management for newly onboarded employees.


• Experience with business roles profile (BRP) and entitlements.


• Experience using access management.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $67,220 - $128,480.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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