Middlesex Community College (MCC) is one of the largest community colleges in the Commonwealth, employing people in full-time, part-time, faculty, professional, administrative, and support positions at campuses in both Lowell and Bedford, and online. We are focused on equity to transform lives and shape futures. MCC values equity and inclusion as the foundation for excellence, innovation, and success for our employees and students. MCC is committed to a policy of affirmative action, equal opportunity, equal education, non-discrimination, and diversity to provide a learning and working environment that values the diverse backgrounds of all students and employees. MCC strives for a faculty and staff that reflect its richly diverse community of students. Women, people of color, persons with disabilities and others are strongly encouraged to apply. Applications for employment are considered without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, marital status, or veteran status. Middlesex Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies.The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights. Prospective employees are encouraged to review the College's Annual Safety & Security Report, in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, which can be found on the disclosure page of the College's website at: https://www.middlesex.mass.edu/disclosurestatements/campsecrpt.aspx
Location: Lowell, MA Category: Student Posted On: Fri Nov 15 2024 Job Description:
Title: IT Service Desk Support Staff (Learn and Earn Grant)
Unit: Student Employment - Learn and Earn Program
Department: Information Technology Department
Reports To: Principle Manager of IT Support
Date: November 15, 2024
General Summary:. The IT Service Desk Support Staff are information technology professionals who provide onsite telephone, email, and in person support for the Technology Center Service Desk to a diverse community of technology users on the College's Bedford and Lowell Campuses. The IT Service Desk Support Staff would assist students, faculty and staff in their technology needs. These positions would be a great opportunity for Middlesex Community College students seeking to start a career in Information Technology. These vacancies are funded through the Biotechnology Learn and Earn Grant.
Essential Job Functions
Deploy, configure, install, and provide ongoing support for HP and Apple computers, virtual desktops, and mobile devices.
Assist with peripheral equipment such as printers, scanners, and projectors.
Provide onsite support at the Service Desk Walk-In Support Centers.
Deliver and support classroom technology for events and conferences.
Install new and upgraded operating systems and software.
Offer technical assistance on hardware, software, and MCC-related accounts.
Manage Service Desk tickets and Media setup calendars.
Proactively manage antivirus software and address emergent threats.
Review Security Operations Centre (SOC) documents and assess vendor risk.
Assist the Information Security Officer (ISO) with all information security-related tasks.
Craft engaging newsletters to enhance cybersecurity awareness across the college campus.
Job Requirements:
Enrollment in an MCC program such as IT Support and Networking, Cybersecurity Operations, or Advanced Cybersecurity Operations.
Completion of ITC 111, ITC 281, NST 231.
Basic knowledge of Windows, iOS, HP, Android, and Macintosh computers.
Proficient in using mobile technology, basic software, and internet skills.
Qualifications Acquired on the Job
Knowledge of MCC's rules, regulations, policies, and procedures.
Application of effective general principles to specific conditions.
Enhanced customer service and interpersonal skills, with an emphasis on equity-minded work.
