The position of Universal Banker is responsible for performing routine branch duties ensuring the maintenance of the Sauk Valley Bank customer service culture and standards. This position remains fully knowledgeable of bank products and services and is responsible to identify and perform cross selling opportunities.
In addition the Universal Banker assures compliance with all SVB policies and procedures, as well as, all applicable state and federal regulations.
ESSENTIAL DUTIES:
Maintain a high level of service delivery for retail banking products and services within the banking office along the standard of Hug Your Customer
Independently make sound decisions based upon Bank policies, knowledge, and experience
Performs all Teller functions and adhere to the policies and procedures set forth by the bank
Receive all consumer loan applications and facilitate consumer lending process
Performs Personal Banking functions to include: opening, servicing and closing all deposit transaction accounts
Open, service and close all certificates of deposit, IRA's, and H.S.A. accounts
Open and close Branch as assigned
Represents SVB in bank sponsored events
Requirements:
MINIMUM REQUIREMENTS:
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.
High school diploma or general education degree (GED); one year cash handling and customer service background. Work related experience should consist of a financial institution operations, sales or customer service background.
Bilingual preferred but not required
Intermediate experience, knowledge and training in branch operation activities, terminology and products and services
Intermediate knowledge of related state and federal banking compliance regulations, and other SVB operational policies
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Strong knowledge of general office practices.
Intermediate math skills
Effective oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers and employees.
Excellent organizational and time management skills.
Ability to work with general supervision while performing duties.
Current driver's license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities.
The incumbent must be able to perform this position safely, without endangering the health or safety to him/herself or others.
Sauk Valley Bank is an Equal Opportunity Employer. SVB is committed to the provision of equal opportunity employment for all qualified persons in all job classifications in recruitment, selection and promotion without regard to race, color, religion, gender, gender identity, sexual orientation, parental status, national origin, age, disability, military status, veteran status or any other protected status. Submission of this information is voluntary and is not considered in employment decisions. This information will be kept separate from the employment files and is considered confidential.
Management reserves the right to change this position description at any time according to business needs.
