Job Description

Medicare Technology Operations - Observability & Alerting Specialist

Overview

The Observability & Alerting Specialist is responsible for ensuring the reliability, availability, and performance of applications within the Medicare Technology Operations domain and the systems they interact with. They work closely with the development and operations teams to build and maintain scalable and robust monitoring capabilities and dashboards that support the company's business goals. They will be responsible for monitoring, troubleshooting, and resolving any issues that arise with these tools, as well as implementing automation and improvement initiatives to optimize system performance.

Responsibilities

The Observability & Alerting Specialist will perform a critical role in driving guiding principles across the organization while partnering with development teams to improve services and their reliability. He or she will be responsible for supporting and augmenting existing application monitoring solutions, gathering and analyzing metrics to assist in performance tuning and fault finding, and participate in system design consulting, platform management, and capacity planning where appropriate.

Job Duties

• Design and implement observability and alerting solutions across a broad array of technology platforms, including real-time and synthetic user monitoring of customer facing applications, API health and availability and microservice responsiveness.


• Collaborate with cross-functional teams to define and establish service level objectives (SLOs) and service level agreements (SLAs) for critical systems.


• Monitor systems and applications, proactively identifying and resolving any performance bottlenecks or availability issues.


• Develop and maintain monitoring tools, alerts, and dashboards to provide visibility into system health and performance.


• Create and maintain documentation for system architecture, configuration, and troubleshooting procedures.


• Assist with capacity planning and resource allocation to ensure optimal system performance and scalability.


• Collaborate with development teams to implement and deploy new features and enhancements, ensuring they meet reliability and performance standards.


• Stay up to date with industry best practices, new technologies, and emerging trends in observability engineering.

Skills

• Strong knowledge of Linux/Unix systems and command line tools.


• Familiarity with cloud platforms like AWS or Azure.


• Understanding of networking principles and protocols (TCP/IP, HTTP, DNS, etc.).


• Knowledge of containerization technologies (Docker, Kubernetes) and orchestration tools.


• Experience with monitoring and logging tools such as Dynatrace, Splunk, Prometheus, or Grafana.


• Strong problem-solving and troubleshooting skills, with the ability to analyze and resolve complex technical issues.


• Excellent communication and collaboration skills to work effectively with cross-functional teams.


• Familiarity with continuous integration/continuous deployment (CI/CD) pipelines preferred.


• Proficiency in scripting languages such as Python, Shell, or Perl a plus.


• Strong organizational skills, the ability to work in a fast-paced environment, and a collaborative, team-orientated attitude are required.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 100,200 - 167,000 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.