Work Location: Burlington, Massachusetts Shift: No Department: LS-PS-A2A Commercial Operations Recruiter: [[recruiterName: Kathy Nicolosi, Hiring Manager: Kristina DeMartino]]
This information is for internals only. Please do not share outside of the organization.
Your Role:
The role of a Commercial Operations Specialist is designed to support Account Managers by optimizing sales productivity and enhancing customer experiences. In this crucial position you will be a key member of the Process Solutions North America Commercial Operations team. You will ensure that sales teams can focus on their core activities while providing necessary support and enhancing customer satisfaction. Here's a summary of the key aspects of the position:
Essential Duties & Responsibilities:
Marketing Facilitation: Support marketing initiatives like Millidays and the sample cabinet program.
Lead Management: Participate in lead generation, vetting, and qualification processes.
Customer Support: Provide excellent sales support through phone and email for order issues and status inquiries.
Supply Chain Information: Communicate product lead times and availability.
Order Management: Process expedites, change notifications, and sample requests.
Reporting: Generate open order and detailed sales reports.
SalesForce Support: Assist in maintaining account, opportunity, and contact data in SalesForce.com.
Forecast Reconciliation: Help reconcile forecast data against actual orders.
Project Support: Engage in process improvement projects and other project-based work.
Travel: Be willing to travel up to 25% of the time.
Hybrid- working in office 2 days per week
Who you are:
Minimum Qualifications:
High school diploma or GED.
Over 1 year of experience with multiple computer systems, including Oracle, SAP, Lotus Notes, SalesForce.com, Tableau, MS TEAMS, SharePoint and Microsoft Office Suite.
Preferred Qualifications:
Bachelor's degree in any discipline.
Strong interpersonal, organizational, and communication skills.
Detail-oriented with a commitment to accuracy and professionalism.
Problem-solving skills for effective issue resolution.
Embrace the use of digital tools for operational efficiency.
Understanding of MilliporeSigma's Process Solutions products.
The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.
