Join our Customer Service team at Helen of Troy and make an immediate impact on our trusted brands: OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, and Revlon. Together, we build innovative and useful products that elevate people's lives everywhere every day.
Look around your home, and you'll find us everywhere, in your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent!
Position: Vendor ComplianceSpecialist
Department: Customer Service
Work Location: (work 3 days onsite)
El Paso, TX
Hybrid Schedule: Helen of Troy associates enjoy the advantages and flexibility of a hybrid working model, allowing for in office 3 days minimum, and remote 2 days. Any changes to this working model would be communicated accordingly.
What you will be doing:
The Vendor Compliance Specialist (internally known as Analyst) acts as an internal coordinator with the internal teams to craft/test/implement Oracle solutions for OM, OTM, and WM systems while reviewing and interpreting customer scorecards and chargeback data.
This position is involved in all aspects of system implementation: defining specifications, application set up, working with development on any customization, testing systems, training users and documenting solutions.
Summarize the requirements for the appropriate departments.
Review any non-standard requirements for compliance.
Request a waiver for any requirements, that we cannot comply to as a company.
File the waiver in a standardized Team's folder.
Submit a ticket to IT for any special setups.
Test new setups and approve.
Communicate updates to internal parties and customers.
Review the weekly non-compliance charges that are sent from Account Receivable.
Validate/code the charges and send back for acceptance/denial.
Collaborate with the team and provide supporting documentation for denials.
Review for trends by customer or type of charge to address all non-compliance issues in a timely manner.
Retrieve scorecard and chargeback data (weekly/monthly) from various customer websites and correspondence.
Complete trend analysis and send out to the appropriate partners.
Communicate scorecard and chargeback data and any other pertinent information including special requirements for label formats and shipping documents to other departments including the forecasting, traffic, credit, warehouse, and EDI departments by way of e-mail notifications and conference calls as needed.
Set up meetings with key partners to identify corrective actions.
Track success of corrective actions.
Collaborate with the Sales team and IT on implementation timelines.
Coordinate testing requirements to the customer.
Communicate timeline to the customer.
Test/validate results.
Approve all testing.
Prepares daily, weekly, monthly, quarterly, and annual reports by developing and updating on an ongoing basis.
Upon requests, set up meetings to discuss the results.
Skills needed to be successful in this role:
Excellent organizational skills and decision-making skills.
Strong oral and written communication skills, excellent problem solving and analytical skills.
Proven understanding and comfort level with EDI component.
Willingness to train, support other functions/teams and ad-hoc duties.
Minimum Qualifications:
High school diploma or general equivalency diploma.
3+ years of customer service experience (Order Management).
Solid proficiency in Microsoft Suite (Excel, Word, Outlook/MS Teams, PowerPoint, Windows).
Experience with Warehouse functions such as Shipping/Receiving, Bar code scanning, Bill of Lading, Invoicing.
Authorized to work in the United States on a full-time basis.
Preferred Qualifications:
ORACLE experience.
Experience with Training & Development, Accounts Payable, Invoicing, Managerial & Financial Reporting.
Benefits: Salary + Bonus, Healthcare, Dental, Vision, Paid Holidays, Paid Parental Leave, 401(k) with company match, Basic Life Insurance, Short Term Disability (STD), Long Term Disability (LTD), Paid Time Off (PTO), Paid Charitable (volunteer) Leave, and Educational Assistance.
Wondering if you should apply? Helen of Troy welcomes people as diverse as our brands! Have the confidence to come as who you are because your point of view, skills, and experience will make us stronger. If you're eager to share new ideas and try new things, we want to hear from you.
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For more information about Helen of Troy, visit www.helenoftroy.com . You can also find us on LinkedIn , and Glassdoor .
Helen of Troy is an Equal Opportunity/Affirmative Action Employer. We are committed to developing a diverse workforce and cultivating an inclusive environment. We value diversity and believe that we are strengthened by the differences in our experiences, thinking, culture, and background. We do not discriminate on the basis of race, color, religion, sex, national origin, sexual orientation, gender identity, age, marital status, disability, protected veteran status, or any protected basis.
We will provide individuals with disabilities reasonable accommodation to participate in the job application process. If you would like to request an accommodation, please contact Human Resources at (915) 225-8000.
Founded in 1968, Helen of Troy is a prominent player in the global consumer products industry, offering diverse career opportunities across North America, South America, Europe, and Asia. We boast a collection of renowned brands such as OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, and Revlon - many of which rank #1, #2, or #3 in their respective categories, making the Helen of Troy name synonymous with excellence and ingenuity.
At Helen of Troy, our strategy involves acquiring brands that we can integrate and enhance, amplifying their unique attributes to drive growth and profitability. Embracing a culture of collaboration internally and externally, we are committed to providing innovative solutions tailored to consumers, operational excellence, global scalability, and exceptional shared services to support our brand portfolio. This dedication to fostering development and success sets Helen of Troy apart as a pioneer in the industry, propelling our brands to unparalleled heights of success and recognition worldwide.
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties required of personnel so classified. Management retains the right to add or to change duties of the position at any time.
