JOB DESCRIPTION

This people-leader position will be responsible for the management, staff development and technical claim results for a team within the Commercial Direct Handle team. The individual will be responsible for delivering excellent financial and service results as well as a high-quality product involving commercial bodily injury, property damage and personal injury claims on primary and excess policies. The position will also be responsible for developing staff, succession planning, and executing strategies to achieve goals and objectives. The ideal candidate will be responsible for the efficient/consistent delivery of service to our customers and business partners that meets or exceeds Chubb's standards and complies with all applicable statutes/regulations within the assigned jurisdiction(s).

This is a hybrid opportunity, 3 days in the office and 2 days remotely.

Responsibilities:

The desired candidate is service-oriented and results-driven and must also possess excellent administrative, leadership and organizational skills. Candidate must be able to make timely and appropriate decisions. Experience in performance management, training, staff development, and succession planning is a strong plus. Oversight of coverage determinations, and complex high exposure bodily injury and property damage claims ensuring consistent handling across all Chubb entities. This position will:

• Ensure high level of technical claim handling from professional claims staff.
• Interact with business management and direct leadership in underwriting to communicate claim trends which impact the business.
• Ensure the claims team operational activities meet with and integrate with organizational requirements for quality management, internal and external audits, compliance and privacy policies and procedures.
• Guide staff with the handling of claims, ensuring appropriate internal stakeholder coordination and execution.
• Analyze and provide appropriate direction on coverage and communicate coverage positions to key parties.
• Provide outstanding customer service and work with the insured, broker and business partners in the adjustment of claims.
• Set reserves within authority and make claim recommendations to senior management.
• Establish and maintain strong customer relations.
• Participate in regular and meaningful discussions with internal and external business partners.

QUALIFICATIONS

• Ten

  ABOUT US

  
  

  Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

  
  

  At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.