The Workforce Analyst works independently, uses workforce management tools, provides support and effective staff planning to deliver the appropriate level of service to UC Health's patient's and within the Access Center environment. The analyst must have a clear and working understanding of the inter-relationships between staffing and scheduling. In addition, must also have a very strong writing, computer skills and the ability to effectively communicate any resulting analysis to the management team.

About UC Health

UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching-a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, Daniel Drake Center for Post-Acute Care, Bridgeway Pointe Assisted Living, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com.

• Minimum Required: High School Diploma or GED
• Preferred: Associate's Degree
• Minimum Required: 3 - 5 Years equivalent experience
• Preferred: 6 - 10 Years equivalent experience

Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope. Apply Today!

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors. UC Health is committed to providing an inclusive, equitable and diverse place of employment.

• The WFM Analyst will forecast call volumes with a high degree of accuracy: interval, daily and monthly call volumes, handle times, and service metrics.
• Perform various ad hoc analyses; formulate conclusions and present conclusions to management.
• Perform various operational analyses required to support the management team.
• Collaborate with management and internal customers on impact on levels of service and analysis for various proposals and future initiatives.
• Develop staff schedules, analyze performance data and preparing workforce analysis reports.
• Provide feedback to management team regarding agent scheduling concerns.
• Monitor incoming calls, agent availability, and workload distribution in real-time.

• The WFM Analyst will forecast call volumes with a high degree of accuracy: interval, daily and monthly call volumes, handle times, and service metrics.
• Perform various ad hoc analyses; formulate conclusions and present conclusions to management.
• Perform various operational analyses required to support the management team.
• Collaborate with management and internal customers on impact on levels of service and analysis for various proposals and future initiatives.
• Develop staff schedules, analyze performance data and preparing workforce analysis reports.
• Provide feedback to management team regarding agent scheduling concerns.
• Monitor incoming calls, agent availability, and workload distribution in real-time.