General Statement:
The Concessions Team Member is responsible for a variety of duties within the theater concessions including, but not limited to providing excellent customer service, food preparation, cash handling, cleaning, and creating memorable moments. This position includes day, evening, and weekend shifts.

Primary Duties and Responsibilities, including mental requirements of position, are as follows:
1. Customer Service: The Concessions Team Member is responsible for assisting customers in a friendly and efficient manner with excellent customer service.
2. Handling Customer Orders: The Concessions Team Member receives and fills the customer’s order and totals the sale on the cash register, receives payment and makes change.
3. Cash Handling: Responsibilities include maintaining an accurate drawer throughout the shift, giving change after each transaction, receiving payments, totaling register balance, completing closing paperwork, and deposits.
4. Food Preparation: prepare food according to the recipe standards in place, cook food according to the standards, and package items for sale. Some food preparations items include nachos, hotdogs, popcorn, sodas, etc.
5. Cleaning: On a daily basis, perform routine cleaning around the concession stand surfaces, appliances, floors, patio area, etc; change trash as needed; complete detail cleaning projects as assigned; and perform routine maintenance of equipment as assigned.
6. Inventory: Responsible for keeping track of current stock levels on prepared menu items as well as supplies. Restock throughout the day based on business needs.
7. Emergency Plan: Responsible for being knowledgeable of the Emergency Plan Procedures
8. Health Standards: Responsible for understanding and maintaining health standards regarding food preparation, storage, cleanliness, and other operations in the café. Must keep Food Handler’s card current.
9. ABC: Must complete ABC Certification and adhere to all ABC regulations. Training will be provided.
10. Attend Employee Training Programs and provide training to team members.
11. Work Special Events as assigned.

THE ABOVE STATEMENTS ARE INTENDED TO DESCRIBE THE GENERAL NATURE AND LEVEL OF WORK BEING PERFORMED BY THE PERSON ASSIGNED TO THIS POSITION. PRINCIPAL DUTIES ARE INTENDED TO DESCRIBE THOSE FUNCTIONS THAT ARE ESSENTIAL TO THE PERFORMANCE OF THIS JOB. AN INCUMBENT MUST BE ABLE TO PERFORM ALL OF THE ESSENTIAL DUTIES OUTLINED ABOVE.

THIS JOB DESCRIPTION DOES NOT STATE OR IMPLY THAT THE ABOVE ARE THE ONLY DUTIES AND RESPONSIBILITIES ASSIGNED TO THIS POSITION. AN EMPLOYEE HOLDING THIS POSITION WILL BE REQUIRED TO PERFORM ANY OTHER JOB RELATED DUTIES AS REQUESTED BY MANAGEMENT. ALL REQUIREMENTS ARE SUBJECT TO POSSIBLE MODIFICATION TO REASONABLY ACCOMMODATE INDIVIDUALS WITH A DISABILITY.

Tools and equipment used to perform this position: Kitchen utensils, coffee makers, espresso machine, microwave, telephone, cash register, oven, food warmers.

Supervision, direction, or guidance provided for this position:
Day-to-day duties are performed with moderate direct supervision. Supervision required to set priorities, train for new responsibilities and monitor work will be available as needed.

Experience, education, or skills required of the incumbent in this position:
Ability to communicate verbally is a must.
Proficiency in Audio/Visual equipment such as microphone and portable sound systems, etc.
Experience in a position which involved customer service, customer assistance, and bartending is a plus.
Knowledge of Balboa Park, San Diego attractions, and the Fleet Science Center extremely helpful.

Physical requirements of this position:
Six months of food service experience and one-year cash handling experience in a retail or food service environment.
Must possess excellent customer services skills.
Ability to consistently assist customers in a friendly manner.
Basic mathematical knowledge as needed for position.
Ability to perform confidently and calmly in a fast-paced environment.
Proven verbal communication skills.
Must possess valid food handler’s card or be able to obtain one within one month of hire.
Must obtain ABC certification within one month of hire.