Job Description:

Company Summary:

Front Range Stone, a Division of Patrick Industries, serves the entire state and is one of Colorado’s largest and most established custom countertop and commercial surface fabricators offering a breadth of countertop products including Granite, Quartz, Solid Surface, and Laminate. 

Essential Functions :

• Basic knowledge of countertop materials, process, overall project timeline.


• Basic understanding of documents associated with project such as Area Forms, CAD drawings, EPA forms, documents from store.


• Basic understanding of box store purchase order; being able to read and extract details associated with countertop projects.


• Call new customers for order status, order confirmation of countertop details, job site information and customer contact information.


• Schedule appointments, route to prospective/correct runs and assign to appropriate time frames.


• Follow up with completed projects to ensure successful installation, be able to note and request photos if there is an installation issue.


• Basic understanding of internal communications with box stores and how to utilize internal communications.


• Manage email/voicemail workload daily.


• Any other tasks assigned by Manager

Experience:

1+ Years customer Service Experience required

Knowledge in a scheduling database and/or construction environment preferred

Skills & Abilities:

High attention to detail

Strong analytical skills

Must excel in delivering and exceeding the customer experience.

Ability to multitask with a high level of accuracy.

Excellent problem solving and organizational skills.

Ability to prioritize and multi-task

Must be able to handle high volume workload

Ability to think strategically and tactically in scheduling customer deliveries and installations.

Benefits:

• Health, dental, vision insurance


• Life/AD&D insurance


• Voluntary Accident Insurance


• 401k with match


• Paid Time Off

Pay Rate:

$21.00 per hour

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