Data Ventures exists to unlock the full value of Walmart's data by developing and productizing B2B data initiatives that empower merchants and suppliers to make better, faster decisions for the business. As part of this transformation, we're seeking entrepreneurial individuals to help drive data productization from concept to deployment.
What you'll do -
As systems engineering manager in Data Ventures, you will be responsible for managing the production support engineering function for large scale commercial grade data products and applications. You will be leading a global team of 10+ system engineers in North America and India Development Center.
Develop high-performing talent through effective hiring, mentoring, development, and coaching and lead production support engineering function for Tier-2 escalations on a 24x7 environment.
Standardization of monitoring and alerting to detect and notify health of application services across Data Ventures products.
Driving incident triage meetings with partners from Customer Support Agent Team (Tier-1 support), Engineering, Product, Data Quality and Enrichment teams to assess the impact and prioritize the issue tickets for faster resolution.
Focus on measuring and improving MTTD, MTTE, MTTR as part of incidents management.
Promote and support company policies, procedures, mission, values, and standards of ethics and integrity. What will you bring?
Driving and giving direction on production incidents within internal SLO, ultimately not exceeding the customer SLA.
Performing Problem management and RCA to proactively reduce production incidents.
Responsible for Infrastructure management on multi-clouds with a focus on resource optimization and saving the cloud cost.
What you'll bring:
Bachelor's degree in computer science or a related technical discipline.
12+ years' experience in IT industry with 3+ years in people management to lead production engineering function for data ventures.
Depth of technical understanding and experience on technologies such as compute, storage, containers (Kubernetes), networking, workflow orchestration tools - Automic, Airflow, and a solid understanding of CI/CD pipeline concepts.
Experience in writing Database SQL queries to do extensive data analysis as part of resolving the incidents.
Understanding of distributed programming using Spark Python/Scala, troubleshooting, and fixing the data processing workflow jobs failures/slowness in a production environment.
Experience in managing micro service-based applications and data pipelines on multi- clouds environment (i.e GCP, Azure, AWS).
Expertise in setting up monitoring, alerting, building operational dashboards using tools such as Splunk, Dynatrace, Datadog, Grafana, Spotlight, and Xmatters.
Experience in managing incidents, driving problem management, and conducting extensive RCA (Determining the root cause, key learnings, arriving at short term, and long-term action Items, measuring TTD, TTE, TTR) to remediate systemic issues and address process gap to proactively reduce incidents.
Experience working with cross functional teams (Product, Engineering, Data Quality and Enrichment, Info security, and platforms) across Geo to address customer impacting issues within MTTR.
Experience providing technical guidance and enabling production support engineering team to use and enhance runbooks, tools, and automation to aid in troubleshooting and resolving the issues.
Experience and knowledge of ITSM Support processes and related tools is mandatory for the Support Manager position.
Prior experience in managing B2B application and services is an added advantage.
Excellent interpersonal skills, good with people, ability to negotiate
About Walmart Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That's what we do at Walmart Global Tech. We're a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world's leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.
Ways of Working:
Our campuses serve as a hub to enhance collaboration, bring us together for purpose and deliver on business needs. Our associates work onsite the majority of the time, with flexibility. This approach helps us make quicker decisions, remove location barriers across our global team and be flexible in our personal lives.
Benefits:
Benefits: Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
Equal Opportunity Employer:
Walmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions - while being inclusive of all people.
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $143,000.00-$286,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include:
- Stock
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 5 years' experience in software engineering or related area. Option 2: 7 years' experience in software engineering or related area. 2 years' supervisory experience.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 3 years' experience in software engineering or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.
Primary Location...
840 W California Ave, Sunnyvale, CA 94086-4828, United States of America
About Walmart
At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
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